Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

How Norfolk Southern Measures Real Impact from AI and Data

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Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.

Topics include:

  • A disciplined approach to AI deployment with measurable ROI

  • Norfolk Southern’s “3 As” framework for enterprise data strategy

  • Copilot adoption to augment associate workflows

  • Lessons from customer-centric redesign of freight experiences

  • The role of AI in enabling safety, resilience, and transformation

    ...more
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