1024: Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value — without overhyping its potential.

Topics include:

A disciplined approach to AI deployment with measurable ROI

Norfolk Southern’s “3 As” framework for enterprise data strategy

Copilot adoption to augment associate workflows

Lessons from customer-centric redesign of freight experiences

The role of AI in enabling safety, resilience, and transformation