Sometimes, the most radical thing a leader can do is trust. That’s what struck me in my conversation with James Timpson, not just the results he’s achieved, but the mindset behind them. James runs a business where people matter more than policies, and where the golden rules aren’t about performance metrics, they’re about showing up, looking the part, and doing the right thing.

In this episode, I dig into the psychology behind what makes James’s approach so powerful, from the science of capitalisation to how active, constructive responses can build trust, loyalty, and even generosity. When you lead with belief in people, you don’t just change behaviour, you transform lives. If you’ve ever wondered whether kindness can scale, or if culture really can be your competitive edge, this one might just shift your thinking.

Here is a list of studies referenced in the episode:

1. What Do You Do When Things Go Right? The Intrapersonal and Interpersonal Benefits of Sharing Positive Events - Authors: Shelly Gable, Harry Reis, Emily Impett, Evan Asher
2. Will You Be There for Me When Things Go Right? Supportive Responses to Positive Event Disclosures - Authors: Shelly Gable, Gian Gonzaga, Ashley Strachman
3. Are You Happy for Me? How Sharing Positive Events With OthersProvides Personal and Interpersonal Benefits - Authors: Harry Reis, Shannon Smith, Cheryl Carmichael, Peter Caprariello

Listen to the full episode with James Timpson here: https://pod.fo/e/c4dbd