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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! http://www.servicebusinessmastery.com

On this week's Service Business Mastery Podcast, Tersh Blissett sits down with Dustin K. (Dustin Ketchem), Senior Manager of Sales Programs at LG HVAC Solutions USA.

Dustin explains how LG is reshaping the HVAC market by:

• Building unitary systems in Alabama

• Going all-in on inverter-driven heat pumps that perform even in -45°F Alaska

• Supporting contractors with smart tools, training, and real-time tech - the same innovation LG will showcase live as Title Sponsor of TAP Into The Future, happening October 3-5 in Savannah, GA.

Consider this episode your first taste of the event.

Timestamps⏰

[00:00] - Recap

[03:12] - Episode Intro & Meeting Dustin Ketchem

[03:49] - Why LG Built a Unitary HVAC Line

[05:23] - Testing LG Heat Pumps in -45°F Alaska

[06:31] - What Makes LG's Rotary Compressors Unique

[07:22] - Why LG Chose R-32 Refrigerant Over Blends

[08:54] - LG's Inverter-Only Strategy Explained

[09:25] - Pricing Competitively While Offering High-End Tech

[10:30] - LG's Pro Dealer Program and Contractor Tools

[18:37] - Improving Tech Support and Parts Availability

[22:56] - Easy Troubleshooting with LG's Bluetooth Tool

[29:51] - What to Expect at the LG Dealer Summit in Orlando

[31:24] - Future of LG's Huntsville, AL Manufacturing Facility

TAP Into The Future | October 3-5, 2025 | Savannah, GA Join automation leaders, service business owners, and tech innovators shaping the future of the trades.

VIP Tickets → https://tapintothefuture.ai/vip-ticket-reservation/

Your VIP Ticket Includes:

• Full event admission with high-impact implementation sessions

• The Golden Banana Championship Game at Grayson Stadium

• Curated meals, signature cocktails, and a private networking lounge

• Direct access to industry leaders and innovators

Flash Sale Alert: Regular Price $1752 → Only $999 with Promo Code: FLASH Ticket only. Rooms at The DeSoto must be booked separately: https://thedesotosavannah.com/

If you enjoyed this conversation with Dustin K. (Dustin Ketchem) from LG, please leave us a review (5 stars would be awesome 😉).

Links & References:

LinkedIn:

• Dustin K.

• LG HVAC Solutions USA

Website:

• LG HVAC Solutions USA

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Lace.ai

• Autobot.ai

• ServiceWorldExpo

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk