In today’s Drive by, Chris and Coach Christian get a question from a young Service Advisor that is seeking ways to improve his work around the service drive. They open the conversation up by providing specific details about what this young service advisor should be weary about when approaching customers. Being a good service advisor does not come easy and it takes a lot of conscious awareness about knowing what to say to the people you come across. Service Advisors need to remember that it is all about adaptability and being flexible with customers, phone calls, technicians, etc. By figuring out what works best for you as a Service Advisor, you’ll understand what to repeat and what to avoid on the service drive. 

What else can a Service Advisor do to become the best one out there? Let us know in the comments below. 

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