Nancy Hildebrandt has a lot of experience in documentation and software systems, starting back in the Sun/Java days. In this episode, we talk all about building out a good support system and what that process looks like. We also talk about the importance of creating good documentation, listening to your customers, and so much more. It's a great conversation, and one that everyone can benefit from, no matter what the role. 

Show Notes

• Nancy
• Beaver Builder Knowledge Base
• Episode 54: The GiveWP Team
• Help Scout
• How I Built It Patreon

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