In this episode, I dive into the wild world of customer interactions on platforms like Etsy, where things can get pretty intense! I'll be covering everything from whether you should offer returns and exchanges to who should foot the bill for shipping, and how to tackle refunds effectively. We'll also explore the best ways to correct mistakes and handle scams, including those tricky situations involving QR codes and external links. Plus, I’ll share some personal strategies for dealing with negative reviews that could save your shop’s reputation. Don’t miss out on the actionable insights from our free Etsy SEO Success Guide, packed with tips to boost your traffic and sales. Grab your copy at www.handmadeandbeyond.com/etsyseosuccess and take your Etsy business to the next level!