Profitable Web Designer with Shannon Mattern

How to Delight Your Clients Without Overdelivering EP: 2

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Today we’re talking about why web designers overdeliver (and how to stop doing it without those awkward client conversations or losing out on referrals). 

In this episode, we’re gonna talk about what overdelivering is, and I’ll share exactly what’s behind your overdelivering habit.

We’re gonna cover:

  • The 8 reasons why you might be overdelivering.
  • How overdelivering can backfire.
  • What an “employee mindset” is, and how it sets you up to overdeliver.
  • How people-pleasing has you working way more than you need to be.
  • Why you might be cramming way too many deliverables into your projects.
  • Why you say yes to everything your client asks for even if you want to say no.
  • Four ways to STOP overdelivering.
  • The one simple yet powerful shift you can make to stop overdelivering for good.


    • When you're ready, here are some ways we can help you with your web design business:​

    🎧 Subscribe to Profitable Web Designer Premium: Get behind-the-scenes, insider access to our archive of web design business coaching call replays normally tucked away inside the Web Designer Academy for just $10/month, cancel anytime.

    👩‍💻Learn more about the Web Designer Academy: We help ambitious women web designers reclaim their time, book profitable web design projects they love, and make more as freelance web designers than they ever thought possible. 

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    Profitable Web Designer with Shannon MatternBy Shannon Mattern
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