If you are struggling with delivering an exceptional customer experience and balancing processes and structure, this is for you. This episode serves as a reminder of how to live in the middle of scaling and serving well. Learn how to do what is not scalable until it isn't.

What you'll hear in this episode:

[2:10] Tips to implement better customer service experience without sacrificing scalability

[3:23] How to get your clients their first "quick win"

[5:19] Become a listener to your customer's problems and inconveniences

[9:11] Focus on this instead of scalability

[12:15] Finding the right balance with your customers

[13:20] Establishing a personal brand will be crucial as we enter the upcoming era of entrepreneurship

[17:59] How can I wow my customer to the point where I literally can't anymore?

If you like this episode, check out:

How to Recover from a Slow Launch

Building Systems Based on Problems

How AI is Changing Your Business's Present and Future with Jim Carter

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The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.