As insurers tighten their purse strings and adopt more stringent policies, shop owners must navigate this evolving landscape with adaptability and resilience. As Tiffany Menefee, president of Pronto Body Shop in El Paso, Texas, notes in her December column, by focusing on strong customer relationships, meticulous documentation, and strategic business practices, repair shops can weather the storm and continue to thrive. She joins the CollisionCast to talk more about this and how shops can partner with what some may see as an unlikely ally, the personal injury industry, who also face some of the same challenges but have more influence to help change the industry.