In this episode, Oli shares a personal story that leads to a powerful lesson in patient loyalty and how email newsletters (done right) can drive long-term connection.

We explore how to turn routine emails into a personal, relationship-building tool that makes patients love your brand.

You'll hear about:

• The difference between transactional and emotional messaging

• Why most email newsletters are a waste of time

• A simple strategy for staying top of mind with your patient base

Learn more at www.orange-gray.com