Agent Survival Guide Podcast

How to Take on an Upset Client in the Insurance Industry


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We can’t change the previous negative experiences of our clients… that’s on their former agent. But what do you do when your client is understandably hesitant, frustrated, and has some preconceived notions about insurance agents? Learn how to show up and engage with them so their experience with you is a positive (and compliant) one.

 

Read the text version

 

Ask the Agent Survival Guide Podcast!  Email us [email protected] or call 1-717-562-7211 and leave a voicemail.

 

Follow Us on Social!

Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim Twitter, https://twitter.com/RitterIM and Youtube, https://www.youtube.com/user/RitterInsurance  

Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 

Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/ 

 

Resources:

Common Sales Mistakes You Might Be Making (And How to Fix Them!): https://link.chtbl.com/ASG483

Shop & Enroll: https://www.ritterim.com/shop-and-enroll/

Ritter Can Help You Stay In Touch with Your Clients: https://link.chtbl.com/ASG488

The Complete Guide to Client Loyalty and Retention eBook: https://www.ritterim.com/client-retention-guide/

Tips on Dealing with a Difficult Client: https://link.chtbl.com/ASG381

Keys to Client Retention: Face-to-Face Communication: https://link.chtbl.com/ASG358

 

References:

Americans Confused By Basic Health Insurance Terms But Happy With Their Plans: https://www.forbes.com/advisor/health-insurance/confused-by-health-insurance-terms/

Do Customers Trust Their Agents? https://www.insurancethoughtleadership.com/agent-broker/do-consumers-trust-their-agents

How Fine Print Ruins Customer Experience: https://www.insurancethoughtleadership.com/customer-experience/how-fine-print-ruins-customer-experience

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Agent Survival Guide PodcastBy Sarah J. Rueppel | Ritter Insurance Marketing

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