Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼

 

In this episode, here's what you can expect to learn: 

• How to design customer experiences that build loyalty and stand out from competitors.

• The difference between customer service and creating memorable customer experiences.

• Actionable tips from Disney’s “plus one” strategy to enhance service delivery.

• How leadership influences culture and drives team performance.

• Best practices for hiring employees who align with your company values.

 

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn: 

• John Formica

Website:

• John Formica - The Ex Disney Guy

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Lace.ai

• Autobot.ai

• Avoca.ai

 

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk