Build with Leila Hormozi

How To Turn Angry Customers into Raving Fans | Ep 161


Listen Later

“If you try to calm somebody down who's angry, they get more angry." Today, Leila (@LeilaHormozi) offers insightful strategies on transforming angry customers into loyal advocates, emphasizing the supremacy of customer service over price and product. She introduces effective complaint handling frameworks like the H.E.R.E method, and shares experiences from real-life scenarios such as MVP software launch and service failure resolutions, illustrating how these strategies can enhance business practices, reduce churn, and increase customer lifetime value.

Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.

Timestamps:

(1:31) - The power of customer service

(6:16) - Handling upset customers

(12:20) - The H.E.R.E framework

(15:53) - Jumping into the angry boat with customers

(23:46) - Turning negatives into promoters

(26:38) - Overcompensating for mistakes

(31:36) - Learning from customer complaints

(36:19) - When you ignore feedback

Follow Leila Hormozi’s Socials:

LinkedIn | Instagram | YouTube | TwitterAcquisition 

...more
View all episodesView all episodes
Download on the App Store

Build with Leila HormoziBy Leila Hormozi

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

841 ratings


More shows like Build with Leila Hormozi

View all
The Cardone Zone by Grant Cardone

The Cardone Zone

3,907 Listeners

The GaryVee Audio Experience by Gary Vaynerchuk

The GaryVee Audio Experience

16,793 Listeners

The Martell Method w/ Dan Martell by Dan Martell

The Martell Method w/ Dan Martell

362 Listeners

THE ED MYLETT SHOW by Ed Mylett | Cumulus Podcast Network

THE ED MYLETT SHOW

14,050 Listeners

Bedros Keuilian Podcast Show by Bedros Keuilian

Bedros Keuilian Podcast Show

2,239 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,332 Listeners

Dropping Bombs by Brad Lea: CEO, Entrepreneur, and Host of The Bottom Line

Dropping Bombs

2,290 Listeners

The Russell Brunson Show by Russell Brunson | YAP Media

The Russell Brunson Show

890 Listeners

The Jasmine Star Show by Jasmine Star

The Jasmine Star Show

2,572 Listeners

Business &... with Natalie Dawson by Natalie Dawson

Business &... with Natalie Dawson

222 Listeners

Next Level Podcast with Jeremy Miner by Jeremy Miner

Next Level Podcast with Jeremy Miner

141 Listeners

Wealthy Way by Ryan Pineda

Wealthy Way

2,126 Listeners

Dan Kennedy's Magnetic Marketing Podcast by Russell Brunson

Dan Kennedy's Magnetic Marketing Podcast

159 Listeners

Andy Elliott's Elite Mindset Motivation and Sales Training by Andy Elliott

Andy Elliott's Elite Mindset Motivation and Sales Training

155 Listeners

BigDeal by Codie Sanchez

BigDeal

720 Listeners