How To! with Charles Duhigg

Ann's sister just lost her husband and Ann doesn't know how to console her. Ann lives in a different state and, having experienced loss herself, knows saying the wrong thing can only add to the hurt. What can Ann do from a distance to make her sister feel better? In this episode of How To!, Megan Devine, a psychotherapist and author of It's OK That You're Not OK, says first of all don't try to cheer them up. Simply acknowledge their pain. Megan learned this the hard way after the sudden loss of her partner in a tragic accident. The classic five stages of grief are problematic, Megan says, because grief doesn't progress in an orderly fashion. To help a loved one, don't put the burden on them to figure out how you can help. Instead, anticipate and act on what they need to get by day-to-day.

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Ashley thought by now she'd be on top of the world. Once severely overweight, Ashley lost 155 pounds and recently ran her first half-marathon. But when she looks in the mirror all she sees are the imperfections. In this episode of How To!, we bring in Brittany O'Neill, the real-life inspiration for the hit movie Brittany Runs a Marathon. Having undergone a major transformation herself, Brittany knows what it's like to feel unhappy after you've crossed the finish line. Constant self-improvement doesn't necessarily lead to self-acceptance, Brittany says. Instead, learn to view yourself through your loved ones' eyes—even say their praises aloud—and soon, you'll see what they see.

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Every other Friday, Amy's calendar reminds her to make the rounds of her office and say "hello" to her colleagues. As an introvert, Amy deeply struggles with small talk, but as a manager of 55 people she's been told she needs to be more approachable. In this episode of How To!, Susan Cain, author of Quiet: The Power of Introverts in a World that Can't Stop Talking, helps Amy learn how to use her reserved nature to her advantage. Whether you're anxious about networking at conferences or wondering how to talk to your neighbors—from six feet away—Susan has some tips for how all of us can have better conversations. It takes practice, Susan says, so don't be afraid to have a few opening lines in your back pocket.

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Joanna really misses her office. Taking Zoom calls from the kitchen in her dimly lit Brooklyn apartment doesn't compare to her bright, open office filled with friendly co-workers. In this episode of How To!, Ben Waber, an organizational scientist, co-founder of Humanyze, and author of People Analytics, tells us how to use our home office to our advantage. It's easy to spend all day chained to your computer, but Ben says we need to find ways to take breaks and foster human interaction. After all, chats around the water cooler—or virtual coffee dates—actually boost productivity. And if you're Joanna, a midday bath might be where you come up with your best ideas.

What are your toughest challenges during the pandemic? And what have you found is working for you? Leave us a voicemail at 646-495-4001. We're collecting your problems and solutions for our recurring Quarantine Q&A.

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Caleb tries to be good to the planet by recycling, biking to work and living a minimalist lifestyle in his small Ohio town. But he still feels guilty about using disposable diapers and buying a minivan for his growing family. How can he fight climate change without driving himself crazy? In this episode of How To!, Emma Marris, an environmental writer and author of Rambunctious Garden, warns us not to fall into the trap of individual guilt. In other words, don't feel too bad about using that plastic straw. Emma says that plays into the hands of the fossil fuel industry. Instead, reallocate your time and energy toward collective action that works to make large-scale systems more eco-friendly.

What are your toughest challenges during the pandemic? And what have you found is working for you? Leave us a voicemail at 646-495-4001. We're collecting your problems and solutions for our recurring Quarantine Q&A.

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Marie trains dogs for a living, but she's struggling to teach herself a new trick—overcoming procrastination. For a year, she's been ready to launch a new dog training app....just as soon as she makes the training videos for it. The delay is hurting business so why can't she cross this task off her to-do list? In this episode of How To!, Dan Ariely, professor at Duke University and author of Predictably Irrational, shares some procrastination tips that got him through a tough time in his own life. When a difficult task looms in front of you, Dan says, reward yourself for the effort, not the outcome. Otherwise, you may never get started.

What is your steepest challenge during the pandemic? And what have you found is working for you? Leave us a voicemail at 646-495-4001. We're collecting your problems and solutions for our recurring Quarantine Q&A.

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Margit from Denver, Colorado writes in with a question about how to encourage people to wear masks to prevent the spread of the coronavirus. Charles offers advice on how to incentivize people to form new habits, and draws lessons from past efforts to change behavior during World War II.

What are your toughest challenges during the pandemic? And what have you found is working for you? Leave us a voicemail at 646-495-4001. We're collecting your problems and solutions for our recurring Quarantine Q&A.

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Sarah feels like she's drowning in the clutter of her tiny Brooklyn apartment where she lives with a messy husband and two-year-old daughter. Now that her family is under quarantine together, the chaos seems destined to only get worse. In this episode of How To!, Bruce Feiler, author of The Secrets of Happy Families, drops by to give Sarah a home makeover. But Bruce has more than a Marie Kondo-style cleanup in mind. Instead, he suggests that Sarah first declutter her mind and then call a family meeting to reorganize responsibilities.

What are your toughest challenges during the pandemic? And what have you found is working for you? Leave us a voicemail at 646-495-4001. We're collecting your problems and solutions for our recurring Quarantine Q&A.

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This week, we're struggling with the same problem as our listeners: self-quarantine. As news of the coronavirus pandemic intensifies, how do we stay sane while staying home? How do we reduce stress and remain healthy while juggling remote work and rambunctious kids? In this episode of How To!, we bring in Celeste Headlee, author of Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. Long before the pandemic, Headlee spent a lot of time thinking about how to slow down while practicing her own kind of social distancing—in her case from a hectic life and career. Headlee's first tip? Pick up the phone and call someone. "It can't be underestimated how powerful the voice is," she says. "It gives you a feeling of belonging…the most important need that a human being has after survival."

What are your toughest challenges during the pandemic? And what have you found is working for you? Leave us a voicemail at 646-495-4001. We're collecting your problems and solutions for a recurring segment on the show.

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For years Claire has been holding on to a terrible family secret: Her mom physically abused Claire's brother when he was young. How could her mom have done that? Now, over a decade later, both Claire's mother and brother have passed away, but Claire still grapples daily with feelings of anger and deep resentment toward her mom. In this episode of How To!, we bring in Reverend Mpho Tutu van Furth, the daughter of Archbishop Desmond Tutu and author of The Book of Forgiving. Mpho struggled with forgiveness herself after experiencing an awful tragedy in her South African home. The first step to forgiveness, Mpho says, is telling the story of the hurt—whether that means writing it down or, in Claire's case, coming on a podcast.

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