595: In this interview, Colleen Berube, Chief Information Officer and SVP of Operations at Zendesk, focuses on the customer and employee experiences. Colleen describes how tech, data, and process help to scale the business and provides insight into how she balances adding processes without adding unneeded bureaucracy. We discuss the role her team plays in enhancing the customer experience, how the customer and employee experiences are connected with one another, and how COVID has changed the way companies think about the overall idea of “experience.” Finally, Colleen shares her perspective on the state of women in technology leadership positions and trends in technology she looks forward to.

Also available on YouTube:

https://youtu.be/NpWEca020BU

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This episode is sponsored by Zoho.