This edition we dive into:

• Overview of HubShots hubs in 2023

• Areas of opportunity with HubSpot for your business

• Email Marketing Approvals

• HubSpot Meeting tip for free/busy

• Conversation Handoff process improvements

• Impersonate a User in HubSpot

• Gotcha: Deactivating a user who has a paid seat

• Which tools have folders and sub-folders

• 11 Things You’re Probably Not Using in HubSpot that You Should Be Online Masterclass

Full show notes available at: https://www.hubshots.com/episodes/episode-294

Recorded: Thursday 26 January 2023 | Published: Friday 03 February 2023

This edition we dive into:

• Obligatory mention of AI

• Reducing contact friction with event invitations

• The power of lists - using product and line item criteria

• Connecting personal inbox versus generic inbox into HubSpot

• Understanding Permissions for Notes on Contacts, Deals, Tickets

• Goodbye internal SMS notifications in workflows

• Quickly see which Hub tiers in a portal (if not an Admin)

• Efficiency and Effectiveness and AI

• ChatGPT example

Full show notes available at: https://www.hubshots.com/episodes/episode-293

Recorded: Thursday 19 January 2023 | Published: Wednesday 25 January 2023

This edition we dive into:

• How (and when) to merge duplicate contacts in HubSpot

• How to use HubSpot’s SEO Analyze tool

• How to turn off annoying ‘New Unassigned Conversation’ notifications

• How to automate getting a response from contacts on inactive deals

• How to use the new Last Viewed column in Dashboards

• Listener question: How to change the email sending domain

• HubSpot in the real world

• How to organise a QuickCheck of your HubSpot portal

Full show notes available at: https://www.hubshots.com/episodes/episode-292

Recorded: Wednesday 30 November 2022 | Published: Friday 09 December 2022

This edition we dive into:

• Challenging your norms - learn from my mistakes!

• Using Emojis in HubSpot

• Using calculation fields to calculate commissions

• The dangers of editing enabled workflows

• The dangers of confirmation biases

• The dangers of re-engagement campaigns (revisited)

• Choose original sender of email forwards into Conversations

• Listener question: Trigger a sequence from a workflow

Full show notes available at: https://www.hubshots.com/episodes/episode-291

Recorded: Tuesday 15 November 2022 | Published: Friday 18 November 2022

This edition we dive into:

• Outcomes versus Activities

• Deal pipeline board view currency switcher on totals

• Setting lifecycle stages on forms

• Setting lifecycle stage when creating deals

• Customer ticket portal settings

• Re-engagement email campaigns getting accounts suspended

• Stopping personal emails from getting logged in HubSpot

• Gratitude reminder

• The joy of unread books

Full show notes available at: https://www.hubshots.com/episodes/episode-290

Recorded: Wednesday 02 November 2022 | Published: Friday 04 November 2022

This edition we dive into:

• Are Ticket pipelines the real Operations Hub?

• Reminder about enabling betas

• Inline editing

• Using Service Hub for lead qualification processes

• Other uses for Ticket pipelines

• Association labels - pros and cons

• Questions: They Ask, You Answer

• Should I write Knowledge Base articles or blog posts?

• Knowledge bot benefits

Full show notes available at: https://www.hubshots.com/episodes/episode-289

Recorded: Friday 14 October 2022 | Published: Friday 21 October 2022

This edition we dive into:

• Setting the scene

• 2 ‘A’ words ⇒ 2 ‘E’ words

• Automation journey

• Workflow deep dive

• When to upgrade to Pro

• When to upgrade to Enterprise

• How we can help

Full show notes available at: https://www.hubshots.com/episodes/episode-288

Recorded: Thursday 06 October 2022 | Published: Friday 14 October 2022

In this 2nd episode of HubShots Special, we chat with Kevin Fremon of Helpful Hero about HubSpot CMS SEO tool, CMS Starter thoughts, theme pricing and more!

Full show notes available here: https://www.hubshots.com/episodes/kevin-fremon-part-2

Recorded: Monday 22 August 2022 | Published: Friday 30 September 2022

In this episode, we chat with Kevin Fremon of Helpful Hero.

We interview Kevin Fremon from Helpful Hero, creator of the popular CLEAN theme (including CLEAN Pro and CLEAN Lite) for HubSpot CMS.

We chat in detail about HubSpot CMS, the good, the bad and the awesome.

Full show notes available here: https://www.hubshots.com/episodes/kevin-fremon-part-1

Recorded: Monday 22 August 2022 | Published: Thursday 29 September 2022

This edition we dive into the first blend in-person with online attendees for INBOUND22, our thoughts and favourite takeaways.

Full show notes available here: https://www.hubshots.com/episodes/episode-287

Recorded: Tuesday 13 September 2022 | Published: Friday 16 September 2022