This edition we dive into:

• Outcomes versus Activities

• Deal pipeline board view currency switcher on totals

• Setting lifecycle stages on forms

• Setting lifecycle stage when creating deals

• Customer ticket portal settings

• Re-engagement email campaigns getting accounts suspended

• Stopping personal emails from getting logged in HubSpot

• Gratitude reminder

• The joy of unread books

Full show notes available at: https://www.hubshots.com/episodes/episode-290

Recorded: Wednesday 02 November 2022 | Published: Friday 04 November 2022

This edition we dive into:

• Are Ticket pipelines the real Operations Hub?

• Reminder about enabling betas

• Inline editing

• Using Service Hub for lead qualification processes

• Other uses for Ticket pipelines

• Association labels - pros and cons

• Questions: They Ask, You Answer

• Should I write Knowledge Base articles or blog posts?

• Knowledge bot benefits

Full show notes available at: https://www.hubshots.com/episodes/episode-289

Recorded: Friday 14 October 2022 | Published: Friday 21 October 2022

This edition we dive into:

• Setting the scene

• 2 ‘A’ words ⇒ 2 ‘E’ words

• Automation journey

• Workflow deep dive

• When to upgrade to Pro

• When to upgrade to Enterprise

• How we can help

Full show notes available at: https://www.hubshots.com/episodes/episode-288

Recorded: Thursday 06 October 2022 | Published: Friday 14 October 2022

In this 2nd episode of HubShots Special, we chat with Kevin Fremon of Helpful Hero about HubSpot CMS SEO tool, CMS Starter thoughts, theme pricing and more!

Full show notes available here: https://www.hubshots.com/episodes/kevin-fremon-part-2

Recorded: Monday 22 August 2022 | Published: Friday 30 September 2022

In this episode, we chat with Kevin Fremon of Helpful Hero.

We interview Kevin Fremon from Helpful Hero, creator of the popular CLEAN theme (including CLEAN Pro and CLEAN Lite) for HubSpot CMS.

We chat in detail about HubSpot CMS, the good, the bad and the awesome.

Full show notes available here: https://www.hubshots.com/episodes/kevin-fremon-part-1

Recorded: Monday 22 August 2022 | Published: Thursday 29 September 2022

This edition we dive into the first blend in-person with online attendees for INBOUND22, our thoughts and favourite takeaways.

Full show notes available here: https://www.hubshots.com/episodes/episode-287

Recorded: Tuesday 13 September 2022 | Published: Friday 16 September 2022

This edition we dive into:

• Asking for help

• Converting an Automated Email to a Regular Email

• Reminder: Actions Menus on objects

• Using Sender personalisation in Snippets

• Custom properties on Product library items

• HubSpot Campaign Analytics

• HubSpot Custom Reporting basic video series now available

• Using Comments throughout HubSpot

• The dangers of damaged cables

• Do you need help with your HubSpot portal?

Full show notes available at: https://www.hubshots.com/episodes/episode-286

Recorded: Wednesday 31 August 2022 | Published: Friday 09 September 2022

This edition we dive into:

• Old school channels - should you still use them?

• Confusing HubSpot Form options - explained!

• Using the Prospects tool

• Tickets created from forwarded emails - best practices

• Workflow unenrollment feature

• Are you relying on Paid Channels too much?

• HubSpot Custom Report Builder - intro series

• Reminder about Phishing attacks

• Do you need help with your HubSpot portal?

Full show notes available at: https://www.hubshots.com/episodes/episode-285

Recorded: Wednesday 24 August 2022 | Published: Friday 02 September 2022

This edition we dive into:

• Managing contact hygiene

• The hidden danger of churn

• Finding bounced contacts, including Mailbox full

• Unbouncing contacts manually

• Managing duplicate contacts

• Using surveys to check customer interactions

• Automating notifications and tasks to help manage contacts

• What to do versus How to do it

• Using contact validation services

• Quotes of the week

• Need help with your HubSpot portal?

Full show notes available at: https://www.hubshots.com/episodes/episode-284

Recorded: Wednesday 17 August 2022 | Published: Friday 26 August 2022

This edition we dive into:

• The power of incremental growth

• List layouts can now be saved per list

• Make sure you use Email Subscription Types properly

• Frequency versus Relevancy in your email strategy

• How to update a Contact when they’ve left a company

• Automatically Re-Open a Closed ticket when a customer replies (to a Closed ticket)

• Compare email performance in a workflow

• Workflow gotcha - avoiding race conditions

• Custom Reporting tip - using Date Frequency versus Date Part in reports

• Target Account recommendation lols

• HubShots QuickCheck service now available

Full show notes available at: https://www.hubshots.com/episodes/episode-283

Recorded: Thursday 11 August 2022 | Published: Friday 19 August 2022