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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! https://www.servicebusinessmastery.com

In this episode of the Service Business Mastery podcast, host Tersh Blisett and Josh Crouch talk with Ryan Naylor, currently serving as the CEO/Founder of AvaHR and previously leading as Chief Executive Officer at LocalWork and also the Contributing Author of Entrepreneur Media. Ryan shares his expertise on how service business owners can improve hiring, team culture, and employee retention. He explains the importance of hiring A players, offering competitive wages, and having clear communication to attract top talent. Ryan also discusses how small changes in the hiring process and team culture can drive long-term business growth and success.

This conversation focuses on Ryan's work helping service business owners improve hiring and team culture. He shares how hiring A players, offering competitive wages, and clear communication help attract top talent. Ryan explains how small changes in the hiring process and team culture can lead to better business growth. He highlights how improving the team and focusing on clear communication can drive long-term success and stronger relationships.

In this episode, here's what you can expect to learn:

1. How hiring A players leads to better results and long-term success.

2. Why offering competitive wages helps attract top talent.

3. The importance of clear communication in hiring the right people.

4. Why fast response times are key to securing top candidates.

5. How small improvements in hiring and team culture drive business growth.

Timestamps ⏰

[00:00:00] - Introduction & Episode Overview

[00:02:38] - Episode Introduction and Guest Welcome

[00:03:54] - Ryan's Background and Early Entrepreneurial Journey

[00:06:32] - The Real Cost of C and B Players

[00:08:32] - Smart Interview and Reference Check Strategies

[00:10:56] - What is an ATS, and why does it matter

[00:16:34] - Optimizing the Hiring Funnel

[00:23:21] - Culture Marketing and Purpose-Driven Recruiting

[00:28:51] - Spotting A-players During Interviews

[00:34:55] - Resources, Tools, and Final Thoughts

If you enjoyed this chat with Ryan Naylor, please leave us a review (5 stars would mean a lot 😉).

Links & References:

LinkedIn:

• Ryan Naylor

• Entrepreneur Media

• AvaHR

• LocalWork

Website:

• Entrepreneur Media

• AvaHR

• LocalWork

This episode is kindly sponsored by:

• Free-2-grow

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk