In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Tim De Stasio, the owner and president of Comfort Science Solutions. In Part 2, he takes a closer look at the issues in HVAC caused by profit-focused decisions instead of customer care. He also discusses how company culture and investor pressure can affect service quality and ethical standards in the industry.

Tim explains here in the part how some technicians are pressured to sell rather than fix real customer problems. He points out how this approach harms both the industry and customers in the long run. Tim emphasizes the need to focus on quality service instead of quick profits to create a more honest and sustainable business.

Tim highlights the need to move away from profit-driven sales tactics in HVAC. He advocates for a culture that values technical skills and real problem-solving. He explores how ethical business practices can improve service quality and strengthen a company's reputation.

Expect to Learn:

1. How company culture influences HVAC technicians' approach to sales and service.

2. The impact of venture capital on ethical practices within HVAC companies.

3. Strategies for HVAC companies to adopt more ethical sales practices.

4. The role of technician training in promoting problem-solving over sales-first approaches.

5. How the industry can shift towards more sustainable and customer-focused practices.

Episode Highlights:

[00:33] – Introduction to the Second Part of the Episode with Tim De Stasio

[02:19] – Transitioning from Comfort Advisors to Sales Technicians

[05:24] – Analysis of venture capital's role in shaping company culture and ethical dilemmas

[11:46] – Exploring the balance between making profits and providing ethical HVAC services

[18:00] – Tim's take on the real-world impacts of prioritizing sales over service

[21:22] – Promoting Ethical Training and Diagnostics in HVAC 

 

This Episode is Kindly Sponsored by:

Master: https://www.master.ca/

Cintas: https://www.cintas.com/

Supply House: https://www.supplyhouse.com/

Cool Air Products: https://www.coolairproducts.net/

Lambert Insurance Services: https://www.lambert-ins.com/ 

 

Follow the Guest Tim De Stasio on:

LinkedIn: https://www.linkedin.com/in/tim-de-stasio-0618824a/

Facebook: https://www.facebook.com/timothy.destasio

Instagram: https://www.instagram.com/timdestasiohvac/

YouTube: https://www.youtube.com/@timdestasiohvac

Comfort Science LP: https://www.instagram.com/comfortsciencehvac/

 

Follow the Host:

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/