Send us a text Matt Jones (Sr. Director @ TrueCar) and Paul Daly share on shifting consumer shopping habits. As customer experience demand shifts, dealers are finding success through not only offering refined responses to consumers during their online shopping experience but also enhancing every step of the CX journey. These quality conversations with the customer can drive their desire to continue moving their buying journey forward. Top dealership operators also continue to invest in ...

Send us a text Luis Cubeas (Sales Executive) Jack Pearson (Centre Manager) share strategies on how they strive to be exceptional at Jaguar Land Rover South Shore in Crown Point, Indiana. Jack shares on mindset shifts that make a difference and Luis touches on focusing on the small changes which can make you 1% better every day. Luis credits his success to his leaders and mentors like Jack while Jack emphasizes his team's buy-in on their path to excellence every single month. Check out...

Send us a text Manny Bravo (Sales Executive) and Dylan Kachaturoff (Content Creator & Product Specialist) share how they chose their path and continued growing at Jaguar Land Rover South Shore in Crown Point, Indiana. Manny & Dylan both joined JLR South Shore as Porters but soon fell in love with the team and the opportunities in front of them. Both of them grew in their own ways with Dylan creating his own role as a content creator which has created millions of impressions th...

Send us a text Tabatha Romo (Sales Executive) shares how she discovered a team who would continue investing in her at Jaguar Land Rover South Shore in Crown Point, Indiana. With a career that started at a retail home improvement store, Tabatha discovered the joy of developing long term relationships with customers. After transitioning to automotive and then visiting JLR South Shore, Tabatha found leaders who would help her grow, give her opportunity, and find ways to help her get to the nex...

Send us a text Jim Ottile (Sales Manager) and Jack Pearson (Centre Manager) share used car strategies and how they pivoted to offer more used cars at Jaguar Land Rover South Shore in Crown Point, Indiana. Jim Ottile and Jack Pearson joined JLR South Shore in 2020 and helped the store transition from only focusing on new cars. This pivot from new cars had to happen when new inventory fell off in 2020. JLR South Shore has doubled their monthly units through better used car sourcing, fa...

Send us a text Jack Pearson (Centre Manager) shares on team development, pivots in used cars, and staying humble as a leader at Jaguar Land Rover South Shore in Crown Point, Indiana. Jack Pearson was recently honored by Auto News as a 2024 40 Under 40 Honoree and joined JLR South Shore in 2020 to lead the team in new ways through personal development as well as new ways to serve the community with used car options. He found a way to double his service technicians through intentionalit...

Send us a text Zac Kinch (General Manager) and Austin Conroy (Director of Fixed Operations) share on a how they executed a recent marketing campaign for Rohrman Toyota in Lafayette, Indiana. Their recent offer allowed customers to receive up to an additional $1,500 off during the purchase of their car. After a few people on social media called it out as as gimmick or scam, they leaned into it turning out more content which delivered more impressions for their sale. Check out other con...

Send us a text Nick Kulaga (Team Leader) and Dalton Miller (Product Specialist) from Rohrman Toyota share key takeaways for using social media to network with new people, stay connected with previous customers, and even sell cars. Dalton shares how he used TikTok to receive over 100k views in just the first two days and Nick touches on best practices for networking through Facebook. The team at Rohrman Automotive brings a fresh perspective on social media and empowers their staff the create...

Send us a text Zac Kinch (General Manager) and Austin Conroy (Director of Fixed Operations) share how their podcast and content on social media has attracted top talent to their store and has pushed their culture forward. They share on how they inspire their team, empower them to be great, lead with empathy, and improve communications with their staff and other stores. Rohrman Toyota launched their Podcast, Driving Relationships Podcast, earlier this year which continues to inspire their s...

Send us a text Logan Plantenga (Awesome Experiences Representative) and Faith Egenolf (Social Media & Event Manager) from Rohrman Automotive Group create local community events and spread awareness through organic social media. Faith helps the Rohrman Stores in Indiana to plan, strategize, and execute local events at their stores like Halloween Trunk or Treats and even Meet & Greet opportunities through their NIL relationships with Purdue University athletes. Logan leads content cr...