Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Inside Amex Digital Labs: Luke Gebb on Piloting and Scaling Emerging Tech

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How do you build and scale digital innovation inside a 170-year-old company?

Luke Gebb, EVP of Global Innovation at American Express, joins Peter High to share how Amex Digital Labs brings emerging technologies to market through a disciplined stage-gate process.

Gebb outlines how his team incubates and graduates products that become core to Amex’s customer experience—from peer-to-peer payments to blockchain-based travel rewards. He also shares lessons in navigating cross-functional execution, partnering with big tech, and launching products customers actually use.

Key topics include:

  • Amex’s stage-gate innovation model
  • Scaling peer-to-peer payments via PayPal/Venmo
  • Building customer-centric discovery tools with GenAI
  • Passport: Using NFTs to enhance travel experience
  • Collaborating across engineering, legal, and compliance

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