Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

For our 81st episode, we're joined by Chris Raven, UK Channel Manager for Oro Commerce to talk about B2B commerce platforms and features. We talk to Chris about the rapid growth of B2B commerce, what this means for vendors like Oro and how merchants are using and customising the platform.

In our 80th episode, we're joined by Will Critcher, Director of Ecommerce for Death Wish Coffee. Will talks to us about the rapid growth of the Death Wish brand, the role of subscriptions in their business, their technology stack and the role Shopify has played for them. He also shares insights on the upcoming rebranding.

Retail has taken a battering through the pandemic but omnichannel remains as important as ever to ecommerce; for example in the US Curbside Pickup grew by more than 300% in 2020. What drives results? What do customers really want? What are the common issues omnichannel businesses need to understand? 

For our 79th episode, we’re talking to two highly experienced omnichannel ecommerce directors who have a wealth of practical learning from a wide range of leading brands including Aspinal, Ugg, LK Bennett and Crew Clothing. David Williams, Director at DHW Digital, and Graham Broomfield, Chief Omnichannel Officer at Neve Jewels Group, share insights on a wide range of topics including people, process and technology.

In our 78th episode, we're joined by Haroun Saleemi (Head of Ecommerce at Quiz Clothing) and Thomas Cahalan (Founder of Aurora) to talk about how high-volume fashion brand Quiz Clothing has used with the Aurora ecommerce platform to drive growth and to explore the reasons why they remain committed to the fast-growing platform.

In our 77th episode, James is joined by GDPR & privacy expert, Karima Noren, co-founder of the Privacy Compliance Hub. James and Karima discuss a wide range of GDPR and privacy-related topics, including the fundamentals of being compliant, what good looks like in key areas like cookie consent, creating change in large businesses, how GDPR is changing and ensuring on-going compliance. 

In our 76th episode, we're joined by Matt Curry, who is the former Head of Ecommerce at Love Honey and now the Ecommerce Manager at Graham & Green. We ask Matt a host of questions focused on how he's found the shift from working with a custom-built platform in his previous role to working with Magento Commerce at Graham & Green.

In our 75th episode, we're joined by previous guest, Fred Potter (from Adyen), who talks to us about the upcoming PSD2 and SCA changes and how retailers should be planning / allowing for it.

In our 74th episode, we're joined by web performance expert Erwin Hoffman. Erwin talks to us in detail about Google's upcoming Core Web Vitals update, covering the likely severity of the update, how ecommerce teams should be reacting, platform-level considerations and much more.

Being accessible requires technical skills as it impacts coding as well as design. Not every business is equipped with these skills, so this episode is aimed at accelerating knowledge.

Who better to talk to us about accessibility and provide advice and guidance for ecommerce teams than the experts at RNIB (Royal National Institute of Blind People). For this episode we're joined by Robin Spinks, Principal Manager for Digital Accessibility, and Lori Di Bon-Conyers, User Experience Evaluator.

The term AI is used freely but not always accurately. What’s the difference between ML and AI? How can AI measurably benefit ecommerce teams? There are lots of questions people want to answer.

For our 72nd episode, we turn the spotlight on a market leading AI-driven search, merchandising and personalization platform, Attraqt. Mark Adams, CEO, and Nicolas Mathon, VP of Innovation, join us to explain Attraqt's product set and how retailers are using its AI capabilities.