Episode 28: Is the code of practice made perfect.

Vero’s SME insurance index report has built up a treasure trove of statistics over the past decade from surveying the insurance buying habits of over 14000 business owners.

In this INsight Podcast special feature, we highlight an important issue from the index reports - broker value. Not all SME owners surveyed used brokers, but those that do tend to be more informed, more satisfied at claims time and feel more positively towards the insurance industry as a whole.

Episode 27: The end of the Business Interruption saga?

Episode 26: Hollard acquisition, Aon/WTW woes and claims.

Vero’s SME insurance index report has built up a treasure trove of statistics over the past decade from surveying the insurance buying habits of about 14 and a half thousand business owners.

In this INsight Podcast special feature we turn our attention to the current hard market, what the latest index tells us about attitudes to pricing and how brokers can respond. As Insurance News has reported, rates in many sectors and insurance lines continue to rise sharply, making it harder to find appropriate and affordable cover for clients. So, what can brokers do to help?

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Episode 25: The balls are up in the air for test cases, reinsurance pools and the future of work.

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Episode 24: Loyalty tax, digital employees and AFCA rulings.

Across three episodes we’ll be focusing on Vero’s SME insurance index report, which this year marked its 10th anniversary. Over the course of a decade, the index has surveyed over 14000 SME owners providing unique insight into their insurance buying habits, as well as flagging numerous industry challenges and trends.

In this INsight Podcast special feature we examine a significant theme of the SME index – interaction – and the insight that the more a broker connects with the client, the more satisfied the client tends to be. We'll look at why this happens, how brokers can capitalise, and the risks associated with a hands off approach.