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Mark Miller, former vice president of high performance leadership at Chick-fil-A, discusses the key factors that contribute to the company's exceptional customer experience. He emphasizes the importance of leadership, particularly at the local restaurant level, as the competitive advantage of Chick-fil-A. Miller also highlights the role of the corporate staff in serving the operators and creating a powerful combination.

He explains the rigorous selection process for restaurant operators and the focus on character, competence, chemistry, and an internal locus of control. Miller acknowledges the challenges in defining leadership and distinguishes it from management, emphasizing the importance of vision, engagement and development of others, continuous reinvention, and valuing both results and relationships.

In this conversation, Mark Miller discusses the importance of embodying a leader's heart and the role it plays in leadership effectiveness. He emphasizes that a leader's heart is a big deal and can multiply the effect of their skills. Mark also talks about the need for both leadership and management in an organization, highlighting that leaders should compensate for their bias towards either results or relationships. He provides practical strategies for valuing both results and relationships, such as setting goals for expressing appreciation and gratitude. Mark concludes by sharing his excitement about continuing to serve leaders in his second half.

Discover Your Unique Core Values: https://calwalters.me/course

Watch on YouTube: https://www.youtube.com/channel/UCr_ZF6AG_9ZylHul1O5wHhg

Connect with Juliet Funt: https://www.julietfunt.com/military/

Get Juliet's Book: https://www.amazon.com/Minute-Think-Reclaim-Creativity-Busyness/dp/0062970259

00:00 Introduction to Task Saturation and Overload

02:06 Juliette's Experience with the Military

07:01 Communication Challenges in the Military

20:15 Understanding Task Saturation vs. Overload

28:10 Leadership and Time Management Strategies

29:36 Leadership Transitions and Onboarding Challenges

32:49 Prioritization vs. Reduction in Task Management

35:32 Navigating Task Saturation and Honest Feedback

39:43 The Importance of Preparation and Rehearsal

42:51 Technology and Task Management in the Military

49:29 Maximizing Time Away and Digital Disconnection

Featured in top media outlets such as Forbes, CNBC, and Fast Company, Juliet Funt is a globally renowned keynote speaker, tough-love advisor to the Fortune 500, founder and CEO of the efficiency training firm, Juliet Funt Group.

Juliet is the author of A Minute to Think, nominated for the Next Big Idea Club curated by Malcolm Gladwell, Dan Pink, Susan Cain and Adam Grant. She is an evangelist for freeing the potential of companies by unburdening their talent from busywork, and she has brought her powerful concepts to Spotify, National Geographic, Anthem, Vans, Abbott, Costco, Pepsi, Nike, Wells Fargo, Sephora, Sysco, and ESPN.

Gain clarity with my Core Values course: https://calwalters.me/course

Watch this interview on YouTube: https://youtu.be/Vn6ZwWWcFZw

Learn more about West Point, the world's preeminent leader development institution: https://www.westpoint.edu/

In this episode of the Intentional Leader Podcast, Cal speaks with Brigadier General Shane Reeves, the Dean of West Point, about the challenges of preparing leaders for an uncertain future. They discuss the importance of innovation, character development, and critical thinking in military education, as well as the unique qualities of the next generation of leaders. General Reeves shares insights from his experiences, the role of technology in warfare, and the need for adaptability in leadership. The conversation emphasizes the significance of intellect and the ability to navigate complex challenges in today's rapidly changing world.

Brigadier General Shane Reeves serves as the 15th Dean of the Academic Board. He holds a Master of Laws in Military Law from the Judge Advocate General’s Legal Center and School, a Juris Doctor degree from the College of William and Mary, and a Bachelor of Science from the United States Military Academy. He is admitted to practice law before the Virginia State Bar, the United States Court of Appeals for the Armed Forces, and the United States Supreme Court.

Brigadier General Reeves commissioned in 1996 from the United States Military Academy and served seven years as an Armor Officer in the 11th Armored Cavalry Regiment at Ft. Irwin, California. After attending law school in 2003, he transitioned into the Judge Advocate General’s Corps. As a Judge Advocate, he served in several legal positions, including as the Chief of Legal Assistance for Ft. Riley, Kansas; Brigade Judge Advocate in the 1st Armored Division in Taji, Iraq; Senior Trial Counsel for the 1st Infantry Division at Ft. Riley, Kansas; Professor of International and Operational Law at the Judge Advocate General’s Legal Center and School in Charlottesville, Virginia; and as the Deputy Staff Judge Advocate of Joint Special Operations Command at Ft. Liberty, North Carolina.

Brigadier General Reeves taught for ten years in United States Military Academy’s Law Department, most recently serving as the Head. He has taught and spoken on International Law and the Law of Armed Conflict. His recent speaking engagements include presenting at the 9th Quadrennial Federal Judges Association in Washington D.C., lecturing at Columbia Law School and the University of California-Berkeley Law School, and speaking in Tel Aviv and Jerusalem, Israel as part of the Academic Exchange Program. He is also a founding member and Director of the Lieber Institute for Law and Land Warfare located at West Point.

Brigadier General Reeves has written on the Law of Armed Conflict and national security issues. His articles have appeared in various publications, including Foreign Policy, Lawfare, Just Security, and Articles of War. He has written over 30 articles and book chapters in academic publications, including the Harvard International Review, the Harvard National Security Journal, Texas Law Review, Marquette Law Review, Cardozo Law Review, University of Pennsylvania Journal of International Law, and Berkeley Journal of International Law. Additionally, he served as the Co-Editor-in-Chief of the blog Articles of War, the editor and contributing author to U.S. Military Operations: Law, Policy, and Practice, and Managing Editor of the Lieber Studies Series published by Oxford University Press.

Discover Your Unique Core Values: https://calwalters.me/course

Graham Cochrane is a TEDx and keynote speaker, 7 figure entrepreneur, and bestselling author of How To Get Paid For What You Know and Rebel: Find Yourself by Not Following The Crowd (2024).

Get a copy of Rebel: https://www.amazon.com/Rebel-Find-Yourself-Following-Crowd/dp/1637745656

He speaks to over 80,000 people each month on his top .5% globally ranked podcast The Graham Cochrane Show, where each week he helps people create more money, margin, and meaning in their lives.

With over 14 years of online coaching and content experience, 700,000 YouTube subscribers across his channels, and having built multiple 7 figure businesses that require less than 5 hours of work per week to run, Graham is a leading voice and coach in the life-giving business movement. His insights have been regularly featured in national media outlets like Forbes, CNBC and Business Insider.

Quick Gain Clarity with my Discover Your Core Values Mini Course: https://calwalters.me/course

Watch this podcast on YouTube: https://youtube.com/@intentionalleader_calwalters

Learn more about Dr. Stein's work: https://stevenstein.com/

Dr. Steven Stein is a world-renowned clinical psychologist, international best-selling author and sought-after speaker, and founder and Executive Chair of Multi-Health Systems (MHS), a publisher of scientifically validated assessments for over 40 years, which has been named a three-time winner of Profit 100 (fastest growing companies in Canada), one of Canada’s Best Managed Companies since 2013, and Canada's 10 Most Admired Corporate Cultures (2016, Waterstone).

A leading expert on psychological assessment and emotional intelligence, he has consulted with military and government agencies, including the Canadian Forces, U.S. Air Force, Army, Navy, special units of the Pentagon, FBI Academy, as well as corporate organizations, including American Express, Air Canada, Canyon Ranch, Coca-Cola (Mexico), and professional sports teams.

Dr. Stein consults with numerous reality TV shows, including Big Brother Canada, The Amazing Race Canada, MasterChef Canada, Bachelor Canada, Real Housewives of Toronto, Bachelor in Paradise, Blown Away, and many others, providing psychological expertise and candidate selection assessments.

Dr. Stein co-authored Hardiness: Making Stress Work for You to Achieve Your Life Goals and is the author of The EQ Leader and Emotional Intelligence for Dummies. He also co-authored the international best-seller The EQ Edge: Emotional Intelligence and Your Success and wrote Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization.

He has appeared on more than 100 TV and radio shows, including CNBC’s Squawk Box, Canada AM, Breakfast Television, The Fifth Estate, and Fox Business Report. He has also been quoted in numerous magazines and newspapers, including Fast Company, Inc., Fortune, Huffington Post, The National Post, Globe and Mail, and Toronto Star.

Dr. Stein has presented on emotional intelligence and hardiness to audiences throughout Canada, the United States, Mexico, South America, Europe, Australia, Africa, the Middle East, and Asia.

Dr. Stein currently teaches at the Directors College, an Executive Program from the DeGroote School of Business at McMaster University, Canada. He is a past Chairperson of the Psychology Foundation of Canada. He is a former assistant professor in the psychiatry department at the University of Toronto and a former adjunct professor of psychology at York University in Toronto. He is a past President of the Ontario Psychological Association and a Fellow of the Canadian Psychological Association.

Save Time and Avoid Regrets with my Discover Your Core Values Mini Course: https://calwalters.me/course

 Watch this conversation on YouTube: https://youtu.be/1ki9gIkx54g

Purchase Throw No Rocks: A Man's Guide to Success Through Partnership with God: https://thrownorocks.com

Charlie Watkins is a Christian husband, father, grandfather and leader. He came to Jesus in 1980 while serving as a nuclear trained officer aboard a US Navy Cruiser, where he was led to the Lord by the ship's doctor. After leaving the Navy in 1982 he has held senior leadership positions in several businesses.

God has rescued, healed and mentored him through many trials, including cancer, open heart surgery, business failures and successes, transitions and many household moves. His heart’s desire is to impart the most important truths to men so that they can find true success as God's husbands, fathers and leaders, and change the trajectories of their lives, marriages, families and the nations.

Charlie has led men's groups, home groups and spoken in churches. He currently leads a men’s group at his local church, The Point, in Charlottesville, Virginia.

He's been married to Blythe, the love of his life, since June of 1977. Blythe and Charlie have two grown Christian children. They love the people their children married and count their children as their closest friends. They have five terrific grandsons, all mighty men of God in the making.

For most of the past 25 years, Charlie has mentored and worked with leaders. Since October of 2018 he has been serving as President and CEO of Landmark Media Enterprises and Dominion Enterprises, a private conglomerate of data and software businesses.

Charlie is a graduate of the US Naval Academy and holds a master's in business from William & Mary. He also serves on the board of ICM, “The Global Church Developer,” a ministry that partners with indigenous people in the poorest regions of the world to build churches and disciple people.

Save Time and Avoid Regrets with my Discover Your Core Values Mini Course: https://calwalters.me/course

 Watch this conversation on YouTube: https://youtu.be/1ki9gIkx54g

Purchase Throw No Rocks: A Man's Guide to Success Through Partnership with God: https://thrownorocks.com

Charlie Watkins is a Christian husband, father, grandfather and leader. He came to Jesus in 1980 while serving as a nuclear trained officer aboard a US Navy Cruiser, where he was led to the Lord by the ship's doctor. After leaving the Navy in 1982 he has held senior leadership positions in several businesses.

God has rescued, healed and mentored him through many trials, including cancer, open heart surgery, business failures and successes, transitions and many household moves. His heart’s desire is to impart the most important truths to men so that they can find true success as God's husbands, fathers and leaders, and change the trajectories of their lives, marriages, families and the nations.

Charlie has led men's groups, home groups and spoken in churches. He currently leads a men’s group at his local church, The Point, in Charlottesville, Virginia.

He's been married to Blythe, the love of his life, since June of 1977. Blythe and Charlie have two grown Christian children. They love the people their children married and count their children as their closest friends. They have five terrific grandsons, all mighty men of God in the making.

For most of the past 25 years, Charlie has mentored and worked with leaders. Since October of 2018 he has been serving as President and CEO of Landmark Media Enterprises and Dominion Enterprises, a private conglomerate of data and software businesses.

Charlie is a graduate of the US Naval Academy and holds a master's in business from William & Mary. He also serves on the board of ICM, “The Global Church Developer,” a ministry that partners with indigenous people in the poorest regions of the world to build churches and disciple people.

Follow me at: https://calwalters.me/

YouTube: https://www.youtube.com/@intentionalleader_calwalters

Make Decision Making Easier with my Core Values Mini Course: https://courses.calwalters.me/offers/DmXNju9f/checkout

Julian Treasure is a top-rated international speaker on sound and the critical communication skills of listening and speaking.

Collectively, Julian’s five TED Talks have been viewed over 150 million times. How to speak so that people want to listen is the sixth most-viewed TED talk of all time. In live or virtual keynotes, or in bite-sized appearances via ThinkersOne, Julian delivers engaging, entertaining and transformational content, and is equally potent and effective with live or virtual delivery. ‍

His talks enhance business effectiveness, particularly for those in sales or leadership roles, as well as enriching relationships at work and at home.

His presenting skills and innovative use of sound make his talks visceral and potent experiences that are always highly rated by delegates.In addition to keynote speeches, Julian can also arrange structured training or workshops for your company.

Follow Julian Treasure: https://www.juliantreasure.com/

Follow Cal at https://calwalters.me/

Get back time and make decision making easier by discovering your core values: https://courses.calwalters.me/offers/DmXNju9f/checkout

Jamie Winship has decades of experience bringing peaceful solutions to areas of the world that experience the highest levels of conflict. After a distinguished career in law enforcement in the metro Washington DC area, Jamie had a unique opportunity to bring his identity-centric approach of transformation to the field of education. He earned an MA in English and accepted a position at a university in Indonesia. Jamie developed a unique language acquisition program based on this premise: identity transformation is the key to acquiring new levels of learning in any field.

His work drew the attention of Fulbright and other educational institutions which extended his work worldwide over the past several decades. Jamie has worked with leaders in professional sports, business, education, law enforcement, government, non-profit and other sectors.

Jamie and his wife, Donna, are co-founders of Identity Exchange, a training and consulting agency that helps individuals and teams discover new levels of creativity and resiliency within the framework of true identity.

Get Jamie's book Living Fearless: https://www.amazon.com/Living-Fearless-Exchanging-World-Liberating/dp/0800740297/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1665511275&sr=8-1

Learn more about Identity Exchange: https://www.identityexchange.com/

Discover Your Core Values with my Mini-Course:

https://courses.calwalters.me/offers/DmXNju9f/

Checkout Get Dr. Lemke's great book, Dopamine Nation: https://www.amazon.com/Dopamine-Nation-Finding-Balance-Indulgence/dp/152474672X

Preorder the Official Dopamine Nation Workbook: https://www.amazon.com/gp/product/0593476212?tag=randohouseinc7986-20

Dr. Anna Lembke is professor of psychiatry at Stanford University School of Medicine and chief of the Stanford Addiction Medicine Dual Diagnosis Clinic. A clinician scholar, she has published more than a hundred peer-reviewed papers, book chapters, and commentaries. She sits on the board of several state and national addiction-focused organizations, has testified before various committees in the United States House of Representatives and Senate, keeps an active speaking calendar, and maintains a thriving clinical practice.

In 2016, she published Drug Dealer, MD – How Doctors Were Duped, Patients Got Hooked, and Why It’s So Hard to Stop, which was highlighted in the New York Times as one of the top five books to read to understand the opioid epidemic. Dr. Lembke also appeared on the Netflix documentary The Social Dilemma, an unvarnished look at the impact of social media on our lives.

Dopamine Nation: Finding Balance in the Age of Indulgence, an instant New York Times Bestseller, explores how to moderate compulsive overconsumption in a dopamine-overloaded world. Dr. Lembke explores the exciting new scientific discoveries that explain why the relentless pursuit of pleasure leads to pain. Most important, she tells readers how to find the delicate balance between the two. Condensing complex neuroscience into easy-to-understand metaphors, Lembke illustrates how finding contentment and connectedness means keeping dopamine in check. The lived experiences of her patients are the gripping fabric of her narrative. Their riveting stories of suffering and redemption give us all hope for managing our consumption and transforming our lives.

00:00: Introduction

05:30: The Paradox of Modern Life

10:00: The Role of Dopamine in Addiction

12:27: The Downside of Pleasure-Seeking

14:43: Addiction and Susceptibility

17:44: The Rise of Digital Addictions

20:25: Identifying Addiction and Seeking Help

30:36: Observing Our Thoughts and Behaviors

32:22: The Difference Between Shame and Guilt

33:22: Setting Boundaries with Digital Devices

34:04: Differentiating Shame and Guilt

34:41: The Role of Community in Addressing Shame

38:08: The Impact of Dopamine-Inducing Behaviors on Enjoyment of Simple Pleasures

39:13: Embracing Boredom and the Default Mode Network

41:45: The Benefits of Dopamine Fasting

43:31: Rediscovering the Joy of Simple Things

45:23: Navigating Boredom and Finding Meaning

49:10: The Recommended Duration of Dopamine Fasting

52:15: Commonalities in Successful Recovery

55:17: Parenting in the Modern World