Ever worked with somebody who can’t make a decision? Or who complains about anything and everything? Is there a person on your team who explains things that others already clearly understand? Does your boss put down your accomplishments?

No one should have to put up with rude, unprofessional, or hostile behavior from a colleague. You can counteract and even preempt it by using certain tactics and phrases. Amy Gallo will teach you which ones, plus how and when to deploy them, through coaching sessions with real women dealing with different types of difficult people.

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