In this eye-opening episode, Casey and Jarrod dig into one of the most common dentist-to-dentist conversations: staff complaints. They explore why so many practice owners default to blaming their teams—and how that habit often hides deeper issues with leadership, clarity, and accountability. With plenty of humor and real-world stories, they break down the four types of team cultures they see again and again, from “just get through the day” to the true gold standard: a collective pursuit of excellence. Casey and Jarrod challenge listeners to take an honest look in the mirror, because the tone, culture, and success of a practice always start at the top.
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