In this episode of Think Like an Owner, I sit down with Kathryn Poehling Seymour, President and CEO of First Supply, a fifth-generation, family-owned distribution business with over 700 employees and 53 locations across the Midwest. We cover everything from leading a 128-year-old company through generational transition to building one of the largest distribution centers in company history.

Kathryn shares what it was like taking over as CEO during COVID, the insights she gained from touring every branch in the company, and how she’s leading First Supply through a major operational shift—from a regional hub model to a centralized distribution center strategy. We also talk about how customer expectations have evolved, especially around e-commerce and data transparency, and the company’s efforts to meet those demands while maintaining deep local relationships.

We dive into:

This conversation is a masterclass in thoughtful leadership, multigenerational stewardship, and building for the long haul—without losing sight of what matters most: people, relationships, and values.

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Watch this episode on YouTube: https://youtu.be/GTxWeRXap9Q

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Links:

Kathryn on LinkedIn - https://www.linkedin.com/in/kathryn-poehling-seymour/

First Supply - https://www.firstsupply.com/

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Inzo Technologies - https://inzotechnologies.com/

Topics:

(00:00:00) - Intro  

(00:04:00) - Becoming CEO and taking an in-person tour of all facilities to get a sense of the situation on the ground  

(00:07:25) - Customer feedback  

(00:09:56) - How larger distribution locations affect the direction of the business  

(00:15:22) - What are the keys to a good location for a massive distribution center?  

(00:17:33) - How does e-commerce sales impact data?  

(00:19:53) - AI breakthroughs  

(00:25:47) - Customer service evolutions  

(00:31:19) - Acquisitions  

(00:34:09) - Debt utilization  

(00:37:58) - Katie’s career before First Supply  

(00:41:52) - How do you describe your style as a CEO?  

(00:44:42) - Constructing a board  

(00:46:30) - Succession planning  

(00:49:33) - Lessons learned from other family-run businesses  

(00:52:43) - The next generation of the business