這集要講個故事給大家聽,這個故事情境其實很多家公司都會發生,特別是做 B2B 市場的 SaaS 公司或提供產品或服務是訂閱制的公司。
對客戶成功部門而言,深入瞭解客戶組織結構不僅能幫助他們更有效地解決問題,還能識別出潛在的擴展機會(upsell),提高客戶滿意度和續約率。
Have you ever heard of a customer organization chart or a customer relationship map?
In this episode, we're going to tell you a story about a scenario that happens in many companies, especially SaaS companies in the B2B market or companies that offer products or services on a subscription basis.
For Customer Success departments, understanding the customer organization structure not only helps them solve problems more effectively, but also identifies potential upsells and improves customer satisfaction and renewal rates.
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如果覺得茶水間對你有一點點小幫助,歡迎抖內請我們喝杯手搖!繼續一起在客戶成功茶水間聊天解決工作的煩惱 >>> https://pay.soundon.fm/podcasts/a24f2861-8542-4c96-b1bf-c9236d183ec8
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翔評互動是台灣醫療CRM 第一把交椅!他們正在招募客戶成功專員和客戶經營專員。之前我們有訪談過翔評的執行長,分享他們對於客戶成功的想法和戰略,也歡迎點開第62集聽聽看:[老闆訪談] AlleyPin翔評互動:新創透過客戶成功驅動業務增長和客戶留存
翔評互動的職缺細節內容請上徵才網頁確認,我們將徵才網頁放在資訊欄唷。
客戶成功專員:https://www.104.com.tw/job/832p0?jobsource=google
客戶經營專員:https://www.104.com.tw/job/8bl3l?jobsource=google
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如果在建立客戶成功流程上有任何疑問,歡迎來找我們聊聊能怎麼協助您。
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you.
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Youtube頻道:https://www.youtube.com/@CStearoom
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器材設備租借及錄音技術顧問:咪卡創意
Suppliers of recording equipment and recording technology consultants:咪卡創意
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