In this episode of Moments of Experience, Geoffrey Smith interviews Joel Ray, a healthcare executive at Laudio. They discuss the critical role of frontline leaders in healthcare, the importance of synchronizing employee and patient care, and the impact of compassion in leadership. Joel shares personal stories and insights from his extensive experience in nursing and leadership, emphasizing the need for meaningful human connections in healthcare. They also introduce Laudio's innovative platform and the book 'Leader-Inspired Work,' which provides actionable insights for healthcare leaders.

Additional Resources:

Take a look a Joel’s work:

https://www.laudio.com

https://www.linkedin.com/company/laudio

www.mo-mentsofexperience.com Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Frontline leaders are crucial for driving quality care.
• Engagement in healthcare should be measured locally, team by team.
• Compassion in leadership fosters better patient and employee experiences.
• Generational shifts require leaders to adapt their approaches.
• Synchronizing employee and patient care enhances organizational culture.