Dr. Jeff Thompson is Executive Advisor and Chief Executive Officer Emeritus at Gundersen Health System in LaCrosse Wisconsin. He is also an accomplished author and speaker, as well as a practicing pediatrician. Dr. Thompson ran Gundersen Health System for 14 years. The organization covers a significant portion of Wisconsin, hundreds of thousands of patients, employes a staff of 7,000, and is consistently ranked as one of the highest quality healthcare organizations in the country. Much of that success comes from Dr. Thompson and his team's work to build and sustain a culture where patients are put first - in practice and not just as a slogan - employees are encouraged to remember why they got into healthcare in the first place, and where business goals and financial imperatives are aligned with the mission of providing outstanding care. In this conversation, we talk about leadership, organizational culture, and how the business of healthcare can and does work closely with the ideal of not just treating sick people, but keeping them well in the first place.