In this episode, Edith Cooper, Amazon Board Member and former Goldman Sachs CHRO, discusses leadership, organizational culture, and human connection in the modern workplace. Cooper shares insights from her experiences at Goldman Sachs and as co-founder of Medley, a coaching organization. She emphasizes the importance of maintaining customer centricity, fostering authentic human connections, and leveraging data and technology while preserving human expertise. Cooper highlights how Amazon's culture manifests through its governance practices and discusses the evolving relationship between HR and technology in driving organizational success. Throughout, she stresses the enduring importance of human skills in an AI-driven world.