What's Next with Aki Anastasiou

Liberty’s Tumi Mothoagae on the importance of automation and AI in the claims process


Listen Later

In this What’s Next with Aki Anastasiou interview, Tumi Mothoagae discusses how AI helps Liberty to streamline the claims process for its clients.
Mothoagae is the Divisional Executive for Claims Management at Liberty Group South Africa and has worked at the company for 13 years.
During this time, she has held the roles of Team Manager and Financial Advisor – having joined the company after being an Associate Lecturer at Wits University.
In this What’s Next interview, Mothoagae discusses how Liberty has integrated technology into its claims processes – ensuring death and funeral claims can be processed in under 20 minutes, and lifestyle claims can be processed within 24 hours.
She explains how this is enabled by the use of AI, which pulls extensive data from multiple sources.
Mothoagae then discusses the challenges Liberty faced when implementing automation into its claims processes – including dealing with increased claims volumes due to COVID-19 – as well as how employees benefit from having repetitive processes removed.
Mothoagae concludes the interview by unpacking the metrics which show how successful the integration of modern technologies has been for Liberty.
...more
View all episodesView all episodes
Download on the App Store

What's Next with Aki AnastasiouBy What's Next

  • 5
  • 5
  • 5
  • 5
  • 5

5

1 ratings


More shows like What's Next with Aki Anastasiou

View all
We Study Billionaires - The Investor’s Podcast Network by The Investor's Podcast Network

We Study Billionaires - The Investor’s Podcast Network

3,366 Listeners

Hidden Brain by Hidden Brain, Shankar Vedantam

Hidden Brain

43,483 Listeners

The Money Show by Radio 702

The Money Show

36 Listeners

Tom Bilyeu's Impact Theory by Impact Theory

Tom Bilyeu's Impact Theory

4,716 Listeners

SOLVED with Mark Manson by Mark Manson

SOLVED with Mark Manson

3,531 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,087 Listeners

Modern Wisdom by Chris Williamson

Modern Wisdom

3,771 Listeners

Inside the Strategy Room by McKinsey & Company

Inside the Strategy Room

171 Listeners

The Daily Stoic by Daily Stoic | Backyard Ventures

The Daily Stoic

4,755 Listeners

BizNews Radio by BizNews

BizNews Radio

21 Listeners

MoneywebNOW by Moneyweb Radio

MoneywebNOW

7 Listeners

Huberman Lab by Scicomm Media

Huberman Lab

28,304 Listeners

History of South Africa podcast by Desmond Latham

History of South Africa podcast

107 Listeners

HBR On Strategy by Harvard Business Review

HBR On Strategy

84 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

151 Listeners