Live Well ft. Lance Alexander

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Live Well ft. Lance Alexander episodes

October 09, 2018 Delivering the best customer experience
In terms of customer service and support, there are two different types of large companies: Digital Natives that have been considered digital since their founding, and Digital Transformers, more traditional companies that are in the process of modernizing their approach to customer support. So how can companies can better position themselves to deliver the best customer experience? Malcolm Koh is Customer Experience Strategist at Zendesk and he joins us to tell us more.
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14 min
October 08, 2018 Breaking the Bro Code: why more girls should code
Today, coding and computer science are seen as typically a boy’s domain. What is not commonly known, is that women were in fact the first software engineers, until they were actively pushed out of the field by men. Given our increasingly digital world and competitive landscape, it is imperative that girls be encouraged and given equal opportunities in this space. We speak to Stephanie Law, one of the co-founders of SG Code Campus.
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16 min
October 08, 2018 Helping SMEs with financing to avoid loan default risks
Credit risk and the probability of loan default among Singapore SMEs has risen in line with slower Q2 GDP growth of 3.8%. Among industries, the top four which are most vulnerable include the utilities, energy, financial and communications (including telecommunications) sectors. Ajit Raikar, CEO, Co-founder of Validus Capital talks us through SME financial health and the Validus-NUS Credit Brief on Singapore SMEs for Q2 2018.
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16 min
October 05, 2018 Digitally transforming the logistics industry
In Mind Your Business as we explore the SME sector here in Singapore, let’s chat with Rodney Ee, Chief Operations Officer of Alliance 21, which really should be the poster child for successful digital transformation. Also joining us is Law Chung Ming, Director (Transport & Logistics) at Enterprise Singapore to talk us through Enterprise Singapore’s role in enabling SMEs in the logistics space and in general to digitally transform.
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14 min
October 04, 2018 Education, the great enabler, not grades
Grades may not be everything but education IS a key enabler, that’s indisputable. The Pique Lab Learning Centre has been forwarding the cause of education for the last 5 years and over 14,000 primary school students have picked up valuable Science tips through their patented Complete Concept Integration methodology. Founders of The Pique Lab, Mervin Soon and Kenneth Mak joins us for a chat.
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15 min
October 03, 2018 Curiosity driving leadership and agility
What is the role of leadership curiosity in this digital age? Apparently a large one according to Associate Professor Tan Joo Seng from Nanyang Business School at NTU. In fact, curiosity is a key quality leaders and corporations need to have in order to stay ahead. Find out more in Mind Your Business with Howie Lim.
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12 min
October 02, 2018 Helping the retrenched achieve greater job search success
Being retrenched is no doubt a harrowing experience and many retrenched PMETs are unable to find new employment due to several factors and one is the inability to work well with recruiters. So how can they achieve greater job search success? We chat with Ammerline Lam, Division Manager from Celecti to find out more.
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15 min
October 02, 2018 How this local software developer battles the big boys
Operating in a highly competitive software development industry with a predominantly young workforce and facing competition from tech giants such as Facebook and Google – how does an enterprise in the same industry set itself apart and attract talent? Find out from Joanna Zhan, Team Lead (People Operations) at Titansoft. They got some help from Enterprise Singapore and Patrick Lim, Director of Business & Service Excellence at Enterprise Singapore joins Joanna for the chat.
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13 min
October 01, 2018 Changing perceptions of retail as a career in Singapore
Jobs in retail have always been viewed as a part-time stepping stone in Singapore, which results in lower quality service compared to other first world counterparts like Japan or Taiwan. How does iDA’SG intend to change the retail scene in Singapore? And how does the Japanese concept of ‘omotenashi’ fit into it? Find out from Izumi Matsumoto, Managing Director and Angeline Yap, Director of iDA’SG
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15 min
September 28, 2018 The importance of personal branding
How important is personal branding to your career? What if you’re an introvert or not social-media savvy? Are you destined then to lag behind your peers? Find out from Chris Reed, LinkedIn marketing entrepreneur, best-selling author and CEO of Black Marketing.
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15 min