In this episode of the LTB Podcast, we welcome on a previous guest, Cathy MacDonald from the Art of Communication.

We cover:

• Managing and setting yourself up for challenging conversations
• How to deal with a client crying
• What to do if you upset a client
• Why you should always have your hard conversations face-to-face and not through email or text
• How to deal with a disruptive client in a group class
• The power of "you", "I" and "we"
• How to handle misreporting/ lying with food diaries