In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams.

TIMESTAMPS: 

00:00 Engaging Across Generational Teams

07:01 "Power of Diverse Perspectives"

08:28 Navigating Norms and Value Conflicts

12:56 Managing Stress Through Coaching

16:02 Building Trust Through Certainty

19:54 Performance Improvement Strategies

24:46 "Understanding and Engaging Gen Z"

27:34 Building Trust Through Better Listening

32:08 "Structured Meetings for Collaboration"

36:05 Listening Styles and Management Balance

39:55 "Growth Through Challenges"

41:23 Conflict Resolution Resources & Training

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website: simongoode.com
email: [email protected]