Today, Shannon dives deep into the ever-challenging task of aligning employee expectations with those of the business owner. Shannon shares her personal journey of going from a corporate hiring manager to managing a dynamic team of her own, outlining the surprising complexities of hiring and onboarding in a small business. She discusses the importance of clearly communicating your vision, core values, and expectations to avoid misunderstandings and foster a trusting work environment. Shannon also offers practical strategies on effectively deprogramming old behaviors, emphasizing the why behind tasks, and nurturing a culture of reliability. Whether you're a seasoned entrepreneur or just starting to build your team, this episode is packed with actionable insights to help you bridge the expectation gap and create a more harmonious and productive workplace.

What you'll hear in this episode:

04:25 Reliability: consistently meeting commitments builds client trust.

08:48 Why ask permission to not work?

11:14 Have trusted person interview candidates, clarify expectations.

If you like this episode, check out:

How to Keep Employees Loyal

Strategies for Managing Remote Teams

Who Do I Ask?

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The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.