In this episode, Dr Maria Li is joined again by Associate Professor Antonio Di Dio, GP and Director of the Professional Services Review, to discuss practical strategies for avoiding Medicare compliance issues in general practice.

Key points:

• The crucial role of accurate, contemporaneous medical records to justify each billed item.
• Importance of regularly checking what has been billed under your provider number for accuracy.
• Effective use of documentation templates: start with templates but always individualise records for each patient encounter.
• Billing considerations with telehealth, especially in relation to the “3020 rule” (for telephone items).
• Advice on practice systems to minimise billing errors, including communicating with staff about the correct use of item numbers.
• Regularly consulting MBS item descriptors and educational resources, such as those offered by RACGP, to ensure appropriate billing.
• Guidance on using AI scribe tools, review and edit all automatically transcribed notes to ensure accuracy and appropriateness.
• The importance of peer discussions and knowing that PSR reviews are context-sensitive, not purely algorithmic.

Associate Professor Antonio Di Dio emphasises that thorough documentation, regular billing checks, and ongoing education are the main safeguards against compliance issues. He reassures GPs that most practitioners will never be affected by PSR processes if they follow best practices.

Links & Resources:

• https://www.psr.gov.au/
• Medicare compliance | Australian Government Department of Health, Disability and Ageing
• https://www.health.gov.au/topics/medicare/compliance/how-to-comply?language=en

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