Talking HealthTech

In this episode of Talking HealthTech, host Sophie Turner speaks with Landell Archer from Pexip about the integration of AI in healthcare and its potential impacts on multiple sectors. 

Landell shares her journey from being an exercise physiologist to working in health technology. 

She discusses how AI is applied in health care, defence, government, justice and the ethical considerations involved.

Key Takeaways:

• AI's Potential: AI plugins for telehealth can help physiotherapists measure joint angles and range of motion, while AI for wound care management offers objective feedback. Generative AI is also being explored for the development of new drugs.
• Caution with AI: The importance of focusing on preventative medicine and the need for scepticism about AI's rapid advancements without fully understanding their implications.
• Ethical Concerns and Data Privacy: There are significant ethical concerns and data privacy issues surrounding AI, particularly when summarising call notes and scraping emails.
• Balancing AI and Human Touch: The importance of using AI to augment human capabilities rather than replace them, ensuring the human touch in patient care remains vital.
• Future of AI in HealthTech: Envisioning a future where AI assists in reducing clinician burnout, improving health outcomes, and lowering costs while fostering innovation and start-ups in the healthtech space.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, host Peter Birch speaks with Steven Parrish, Chief Medical Information Officer at Dedalus, and Viti Handyside, Product Manager for ORBIS EMR at Dedalus, about how digital clinical solutions can impact clinician retention and recruitment. 

This special live recording touches on balancing clinical workflows with patient needs and provides insights into integrating AI, telehealth, and other technologies in healthcare. 

The episode also discusses the current challenges facing the healthcare workforce in Australia and worldwide.

Key Takeaways:

🗂️ Traditional EMRs can be cumbersome and need improvements to streamline clinician tasks and reduce redundant documentation.

🤝 The alignment of clinician workflows with patient engagement can be supported by technology like AI, dashboards, and telehealth.

🔗 Healthcare service fragmentation requires integrating in-person and virtual care for a cohesive system.

🛠️ Effective training and customization of technology solutions are essential to suit clinical workflows.

🗣️Involving clinicians and patients in discussions about technological advancements can ensure meaningful improvements.

💼 Addressing clinician burnout through well-integrated technology solutions is necessary for improving job satisfaction and retention.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, host Peter Birch speaks with Craig Tucker from Yooralla and Dr. Bryan Tan from Salesforce about Yooralla's digital transformation journey in the context of the National Disability Insurance Scheme (NDIS) and other sectors. 

This discussion explores the complexities of disability care, the challenges in regulatory compliance, and the role of technology as an enabler for clients and the workforce.

This episode was recorded during Victorian Healthcare Week 2024 in Melbourne, Australia, capturing the dynamic and informative conversations at the event.

Key Takeaways:

• Digital Transformation in Disability Care: Yooralla’s journey towards becoming more digitally eco-friendly is highlighted, showing how technology supports clients and workforce efficiency.
• Regulatory Environment and Compliance: The evolving regulatory requirements in the disability and aged care sectors necessitate agile and scalable tech solutions to ensure compliance and improve service delivery.
• Use of Salesforce Platform: Yooralla leverages Salesforce to manage back-office processes and enable front-facing digital tools for clients and staff.
• Importance of Data Quality: Emphasis on ensuring data governance and the ethical use of data to support AI-driven decisions in client care.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, host Ruby Hartley speaks with Sarah Weller from Movember, Professor Bogda Koczwara from Flinders Centre for Innovation in Cancer, and Cindy Toms from Cancer Australia about the importance of integrating patient feedback into cancer care through advanced health technology. 

They discuss the challenges and opportunities presented by the Pan Cancer initiative, focusing on data standardisation, interoperability, and the role of patient-reported outcomes in enhancing cancer treatment.

Key Takeaways:

• Effective cancer treatment needs technology capable of managing longitudinal data across various healthcare providers and systems over extended periods.
• The interoperability of patient-reported outcomes is key to comparing care quality among different health settings and improving targeted care delivery.
• The Pan Cancer initiative aims to standardise and unify data collection nationwide, addressing differences in jurisdictional technologies and infrastructures.
• Future healthcare scenarios envision real-time feedback on patient outcomes, providing immediate care adjustments for better management.
• National benchmarking could help identify high-risk populations, guiding targeted training and better medication accessibility.
• The initiative by Movember aims to standardise patient-reported outcomes across cancer types in Australia, facilitating improved healthcare systems and decision-making processes.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, host Peter Birch speaks with key leaders from Oracle Health during the Oracle Health Collaboration Forum 2024 in Melbourne, Australia. The episode features conversations with Shanna Adamic, Executive Director of the Oracle Health Foundation; Sam Lambson, Vice President of Interoperability at Oracle Health; and Philip Loya, Lead Business Developer and Market Strategist at Oracle Health.

They talk about a range of topics, including eliminating healthcare barriers for children worldwide, the importance of data integration for patient care, the challenges of achieving global interoperability, and how Oracle Health is localising its capabilities to meet the needs of the Australian healthcare ecosystem.

Shanna Adamic:

• Shanna shares her personal health journey, including her battle with a life-threatening brain tumour, and how it has influenced her work at the Oracle Health Foundation.
• The Oracle Health Foundation’s mission to remove healthcare barriers for children worldwide, providing essential medical support to those in need.

Sam Lambson:

• The ongoing challenges of achieving interoperability in healthcare, particularly regarding data sharing across systems.
• The potential role of a national Health Information Exchange (HIE) strategy in addressing interoperability issues in Australia.

Philip Loya:

• The importance of technology in simplifying healthcare processes, enabling clinicians to focus more on patient care.
• The impact of localising Oracle Health’s capabilities to improve healthcare infrastructure in Australia.

• [00:01:23] - Shanna Adamic discusses her health journey and the Oracle Health Foundation.
• [00:08:56] - Sam Lambson talks about interoperability challenges and solutions.
• [00:19:59] - Philip Loya on technology’s role in healthcare and localising solutions for Australia.

Check out the episode and full show notes on the Talking HealthTech website.

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In this special bonus episode, we’re thrilled to introduce Consumer Health Partnerships, the latest addition to the Talking HealthTech Podcast Network.

Hosted by Shelley Thomson and produced in collaboration with the Patient Experience Agency, this new podcast is all about meaningful, patient-driven change in healthcare.

Consumer Health Partnerships is designed for healthcare professionals who are committed to putting patients at the centre of care. Each episode dives into how co-designing healthcare with consumers can lead to more impactful and compassionate care. Shelley and her guests—leaders, innovators, and advocates—explore what it means to collaborate with patients in building a system that serves everyone more effectively.

In the debut episode, Shelley speaks with Jorja Campbell and Brianna McCoola from Queensland Health. Together, they discuss the creation of a “Practice Guide to Adolescent and Young Adult Care” and highlight the benefits of bringing young voices into healthcare design. Through flexible and meaningful engagement, they’ve co-created a guide that reflects the real needs and experiences of young people in the healthcare system.

This podcast is essential listening for digital health professionals, clinicians, practice managers, and health leaders looking to integrate patient insights into their work. If you’re keen on improving services and building trust with patients, Consumer Health Partnerships offers practical strategies and inspiring stories to get you there.

💡 Don’t miss out—subscribe to Consumer Health Partnerships on Apple Podcasts, Spotify, or wherever you get your podcasts.

Apple Podcasts: https://podcasts.apple.com/au/podcast/consumer-health-partnerships/id1755798972?itscg=30200&itsct=podcast_box&ls=1&mttnsubad=1755798972

Spotify: https://open.spotify.com/show/1VmBBlTqIVkRefaDWPmJ3L?si=3cd63647368146be&nd=1&dlsi=ea80333fdeb54143

Patient Experience Agency Website: https://www.patientexperienceagency.com.au/podcast

This show is part of the Talking HealthTech Podcast Network, offering the latest in healthcare delivery, innovation, digital health, and more. Discover the network at www.talkinghealthtech.com/podcast/network.

In this episode of Talking HealthTech, host Peter Birch speaks with Kristen Low, the National Billing Manager at Lumus Imaging about the importance of routine, effective troubleshooting, and early issue identification in healthcare technology. 

She explains how the adoption of mPower Clinical Analytics from Nuance has revolutionised billing processes at Lumus Imaging, a private radiology provider with over 130 sites nationally. 

Kristen also shares the advantages of involving frontline staff in technological integrations and discusses strategies for staying abreast of rapid advancements in diagnostic imaging and billing compliance.

Key Takeaways

• Early Issue Identification: Troubleshooting and early identification of issues in technology is crucial for prompt diagnosis and treatment in healthcare.
• Frontline Staff Involvement: Successful implementation of new technology requires considering exceptions and actively involving frontline staff throughout the integration process.
• mPower Clinical Analytics: This platform has improved billing compliance and efficiency by enabling specific searches by modality, date, and site, addressing knowledge gaps, and maintaining compliance with industry guidelines.
• Professional Development: mPower Clinical Analytics aids radiologists by tracking work, supporting professional development, and ensuring adherence to industry standards.
• Technological Advances in Diagnostic Imaging: The integration of patient databases, voice recognition software, and electronic billing systems has streamlined processes and enhanced efficiency at Lumus Imaging.

Check out the episode and full show notes on the Talking HealthTech website.

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In this episode of Talking HealthTech, host Peter Birch speaks with Aileen Lai, the CEO of HealthBeats, Susi Tegen from the National Rural Health Alliance (NRHA), and Melanie Molluso from Echuca Regional Health. 

They explore the challenges of rural healthcare in Australia, the impact of technology such as remote monitoring, and the evolving role of nurse practitioners. 

This episode was recorded during the 17th National Rural Health Conference in Perth, Australia, and captures key conversations on rural healthcare needs and solutions.

Key Takeaways

• Rural Healthcare Challenges: Many rural Australians face significant gaps in healthcare access, resulting in poor health outcomes. Enhancing support and leveraging technology can improve these conditions.
• Project Implementation: Despite initial resistance, projects focusing on remote monitoring show positive patient impact, leading to broader staff buy-in.
• Nurse Practitioners' Role: Nurse practitioners can bridge healthcare gaps in rural areas by prescribing medication, ordering tests, and collaborating with remote consultants.
• Patient Education: Educating patients on managing conditions like diabetes and heart failure empowers them to take control of their health, reducing hospital visits.
• Technology's Role: Remote patient monitoring and telehealth are crucial for providing continuous care, especially in areas lacking specialists.
• Government and Industry Collaboration: Effective rural health care requires backing from the government and industry, highlighting the need for collaborative and innovative approaches to funding and resource allocation. 

Check out the episode and full show notes on the Talking HealthTech website. 

Loving the show? Leave us a review, and share it with someone who might get some value from it. 

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

In this episode of Talking HealthTech, host Peter Birch speaks with Roy Hazelwood, the Manager of the Customer Contact Centre at Anglicare.

They discuss the challenges and strategies in centralising customer contacts, the role of Genesys technology in enhancing service delivery, and training methods to equip staff for handling stress and complex customer needs.

This episode was recorded during the Xperience event hosted by Genesys in Sydney.

Key Takeaways:

• Centralising customer contacts at Anglicare has helped streamline service delivery and enhance customer experiences.
• Genesys technology plays a crucial role in ensuring that customer interactions are managed efficiently, even with staff working from home.
• Anglicare handles various communication channels, including voice chat, SMS, and email, and further integrates these with its IT service desk to improve internal operations.
• Effective training, such as ride-along training and accidental counsellor training, is essential for staff to manage diverse and often stressful customer situations.
• Maintaining privacy and having protocols to handle sensitive situations like potential financial exploitation or mental health crises is critical.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meetups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

In this episode of Talking HealthTech, host Sophie Turner speaks with Jayne Thompson, the Chief Product Officer of MediRecords, Tim Pegler, the Senior Business Development Manager at MediRecords, and Alison Sayer, the CEO of Homeless Healthcare. 

The conversation explores the intersection of digital health technology and services for vulnerable communities, exploring how MediRecords' innovative solutions, including their new admissions module, support the critical work being done by Homeless Healthcare in Perth.

Key Takeaways

• MediRecords' Evolution: The development of MediRecords' new admissions module enhances patient care management over extended periods, from admission to discharge.
• Impact on Homeless Communities: Homeless Healthcare’s wide array of services, including pop-up GP clinics and street outreach programs, and how MediRecords' cloud-based solution has bolstered these.
• Cloud Technology Benefits: The transformative power of MediRecords' cloud capabilities allows for seamless access to patient records anytime and anywhere, thereby facilitating better care for homeless individuals.
• Future Innovations: MediRecords is set to introduce features like a patient portal and enhanced data insights to improve care quality and patient engagement further.
• Collaborative Development: Mutual benefits of the collaborative relationship between MediRecords and Homeless Healthcare, emphasising the importance of customer feedback in shaping effective digital health solutions.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show?  Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content.  For more information visit talkinghealthtech.com/thtplus