In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers practical strategies for medical practice leaders to enhance their hiring process.

Key Takeaways:

• 03:20 Hiring Paradigm Shift: Move beyond resume-based hiring to assessment-driven candidate selection
• 10:42 Mindset Matters: Prioritize candidates with a genuine desire to serve and find fulfillment in healthcare
• 13:29 Transferable Hiring Strategies: Approach works across different healthcare specialties and practice types
• 17:09 Burnout Prevention: Strategically building the right team can dramatically reduce practice leader stress
• 18:01 Emotional Impact: Reduce Sunday night anxiety and Monday morning dread through strategic hiring
• 21:21 Team Performance: Replace low-performing team members to improve overall practice culture and retain top talent

Resources:
Visit the Build My Team website to learn more
Connect with Dr. Michael Neal on LinkedIn
Read Rocket Fuel: By Gino Wickman and Mark C. Winters - Available on Amazon
Read Mindset: By Carol Dweck - Available on Amazon

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.