MGMA Podcasts

MGMA Insights: Britt Frank on the Science of Stuck


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Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive deeper into overcoming workplace stress and decision fatigue.


Key Takeaways:

  • Why We Get Stuck – The gap between knowing what to do and taking action.
  • Overthinking & Decision Paralysis – More choices can create more stress, not clarity.
  • The Power of Micro Yeses – Small actions build momentum and shift the brain into action.
  • Motivation is Overrated – Taking action first creates motivation, not the other way around.
  • Breaking Mental Loops – Shift from “Why am I stuck?” to “What’s my next small step?”
  • The Need for Digital Breaks – Reduce device overload and reset focus with screen-free time.

Resources & Links:

  • MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register Here
  • Britt Frank on the web - Visit Here
  • Britt Frank’s Book: The Science of Stuck Get the Book
  • James Clear’s Atomic HabitsLearn More

This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.

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