In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Kelly Smith, an experienced practice management coach and consultant. Kelly shares her journey from working in medical oncology to becoming a dedicated coach for healthcare professionals. Together, they discuss the importance of work-life balance, the value of compassionate workplace cultures, and her actionable framework for increasing productivity and profits.

Episode Highlights

• Kelly’s Journey to Healthcare: From an accidental start in medical oncology to a successful career in practice management and coaching.
• The Role of Coaching: How hiring a coach transformed Kelly’s mindset and approach to professional challenges.
• Work-Life Balance: Insights into overcoming professional burnout and aligning personal values with workplace roles.
• Creating Compassionate Workplaces: The significance of fostering empathy, trust, and open communication in healthcare environments.
• Productivity Framework:
  • Step 1: Build a culture of wellness to create a supportive foundation.
  • Step 2: Nurture your team with regular feedback, trust-building, and celebrating progress.
  • Step 3: Inspire positive change by breaking traditional routines and adopting innovative approaches.

Resources and Links

• Kelly Smith's Free Guide: Three Easy Steps to Increase Productivity, Efficiency, and Profits in Your Practice.
• Workplace Wellness 360 Digital Course: Learn more about Kelly’s comprehensive course on enhancing workplace well-being.