Welcome to another episode of the MGMA Member Spotlight Podcast. In this episode, host Daniel Williams sits down with Jojy Schless, the Director of Operations at Geneva Eye Clinic. Jojy brings a wealth of experience in practice culture, staff retention, customer service, and leadership coaching. This episode delves into Jojy's unique career journey, the culture at Geneva Eye Clinic, and her passion for leadership development.

Key Topics Discussed:

• Jojy's diverse background and path to her current role in healthcare operations
• The structure and focus of Geneva Eye Clinic, a small, independent multi-specialty ophthalmology practice
• Jojy's efforts to transform the practice's culture from one of "intimidation" to one aligned with the physicians' vision of high-quality care and work-life balance
• Jojy's passion for leadership development, mentoring, and helping team members reach their full potential
• Jojy's work-life balance strategies, including her podcast "The Deconstructed Woman"
• Resources and encouragement for other MGMA members to get involved in the organization's programs and community

Sources and Resources:

• Geneva Eye Clinic
• MGMA Community
• The Deconstructed Woman Podcast
• MGMA Managing Stress Program (contact Daniel Williams at [email protected] if interested)
• Jim Collins Books

We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:

Daniel Williams: [email protected]

Ryan Reaves: [email protected]

Colleen Luckett: [email protected]
Cristy Good: [email protected]

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