In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthcare administration, Raidbard shares invaluable insights on building trust, maintaining team productivity, and creating a supportive workplace culture that transcends physical boundaries.

Key Takeaways:

Employee Engagement Strategies

• Achieved a high engagement score through servant leadership principles
• Focus on individual team member needs and work-life balance
• Normalize conversations about mental health and workplace flexibility

Communication in Hybrid Environments

• Use technology (Teams, Zoom) to maintain connection
• Be genuinely present during interactions
• Quote: "Be present, listen to your people, ask them for feedback"

Preventing Burnout

• Recognize signs of stress
• Encourage breaks and health prioritization
• Avoid guilt-driven overworking
• Quote: "You're no good to yourself, your family, and your workplace if you're coughing and stressed"

Building Trust

• Ask about team members' personal lives
• Be transparent
• Offer help proactively
• Quote: "There's no hack. It's being just a genuine, good person"

Resources:

• Member Community Live - Connect with fellow MGMA members and subject matter experts to discuss topics that matter to you and your practice
• Connect with Jason Raidbard on LinkedIn
• University of Chicago's Department of Ophthalmology and Visual Science - visit here