In the latest episode of the MGMA Insights Podcast, host Daniel Williams welcomes Dr. Jennifer Taylor, Lead Medical Director at Humana, to discuss crucial topics affecting medical practice leaders today. Dr. Taylor shares the importance of effective communication among medical professionals, strategies for achieving a balanced work-life dynamic, and mentorship's value in the healthcare industry. These insights also offer valuable guidance on addressing burnout and enhancing team dynamics while utilizing available resources for better practice management.

Actionable Insights
Dr. Taylor's expertise and practical advice provide invaluable guidance for medical practice leaders aiming to foster better communication, achieve work-life balance, and support their teams effectively. Here are some actionable steps based on her insights:

1. Enhance Communication:
   • Implement regular team meetings and feedback sessions to foster open dialogue and quickly resolve issues.
   • Use clear, concise language, and listen actively and empathetically to prevent misunderstandings and enhance team dynamics.
   • Foster a culture of transparency and collaboration to navigate challenges more effectively.
2. Achieve Work-Life Balance:
   • Set clear boundaries between work and personal life to maintain balance.
   • Recognize the signs of burnout early and take proactive steps, such as taking breaks and delegating tasks.
   • Ensure a robust support system at work and home, and participate in hobbies, exercise, and meditation to maintain mental and physical health.
3. Promote Mentorship:
   • Seek out mentors for guidance and support in navigating complex career paths.
   • Take on mentoring roles to help develop the next generation of healthcare professionals and foster personal growth and professional development.

Resources

Humana's Wellness Programs

Dr. Taylor on Medicare Planning

Dr. Taylor on LinkedIn

MGMA Resources

MGMA Stat

Ask an Advisor

MGMA Membership

MGMA Consulting

WE WANT TO HEAR FROM YOU

Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

On this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Eric Schwab, COO of Preferred Primary Care Physicians. Eric shares his journey from real estate to becoming a leader in healthcare management. He discusses leading Preferred Primary Care, the largest independent primary care group in Western Pennsylvania with over 90 providers. Eric also details the strategic shift to value-based care and how data and wraparound services improved patient outcomes.

Major Takeaways:

• Building a culture of care and family at Preferred Primary Care through benefits, communication and staff development
• Implementing systems and infrastructure to successfully transition to value-based care contracts  
• Utilizing data to inform care protocols and identify at-risk patients for proactive intervention
• Developing healthcare managers through mentoring and challenging assumptions
• Achieving work-life balance as a healthcare leader through boundaries, planning and limiting reactivity

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

Welcome to this week's episode of the MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. In this episode, Colleen and Daniel discuss the growing role of AI technology, like ambient transcription, in healthcare. They also cover strategies for implementing lessons from leadership programs and navigating trade issues. Colleen shares a story about pufferfish and highlights how practices can approach negotiations.

Takeaways:
- Ambient AI shows promise but still needs human review for quality (MGMA Stat)
- Gradual change and team involvement help apply lessons from events (HBR)
- Identifying unique strengths allows practices to take control in negotiations (Physicians Practice)
- Trade policies and litigation trends impact costs and provider roles (Fierce Healthcare)
- Consider becoming an expert witness if interested in that professional path (MedPage Today)

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected] or [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode of the MGMA Insights podcast, host Daniel Williams sits down with renowned small talk expert and author Deborah Fine to discuss her transformation from introverted engineer to communication skills coach. Debra shares her experiences developing her small talk skills and offers practical advice for effectively navigating social interactions in personal and professional settings. They also discuss updates to her book The Fine Art of Small Talk.

Key Takeaways: 

-Small talk is important for developing relationships both personally and professionally. It acts as an "appetizer" to get to know someone.

-People should assume the burden of making others comfortable in conversations by asking questions, showing interest, and finding common ground.

-Ask open-ended questions and be a good listener to avoid mundane small talk and truly learn about the other person.

-Gracefully exit boring conversations when needed by using strategies like mentioning the need to greet someone else.

-Be mindful of word choices to avoid putting one's foot in their mouth or bringing up sensitive topics inappropriately.

-Find ways to stay regularly connected with family and friends, even if just through brief daily check-ins like playing Wordle together.

-An updated edition of The Fine Art of Small Talk features two new chapters that cover political conversations and managing conversations around loss.

Sources and Resources:

Debra Fine's book "The Fine Art of Small Talk"

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams interviews Marie Eslick, Director of Human Resources at Apex Dermatology and Skin Surgery Center, about her strategies for managing HR in a rapidly growing dermatology practice. 

Eslick shares the journey of Apex's expansion from one location to 14 locations across multiple cities. She underscores her commitment to fostering a robust organizational culture through recognition programs, clear communication of values, and employee engagement initiatives. Eslick's strategies for competitive benefits and compensation packages, streamlined recruiting and onboarding processes, and ensuring cultural fit for new hires have been instrumental in this growth.

Main Takeaways:

• Prioritizing organizational culture and a people-first approach to support rapid growth
• Implementing recognition programs, clear values communication, and sponsorship of charity events  
• Negotiating competitive benefits packages and adding voluntary coverage options
• Utilizing applicant tracking systems and checklists to improve hiring and onboarding
• Focusing on cultural fit through phone screens and on-site interviews

New MGMA Book
Eslick is also featured in the new MGMA book "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition."

Unlock the secrets to success in medical practice HR management with "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition. "Empower your team, optimize your organizational culture and chart a course toward excellence in HR management. Be sure to get your copy when this book comes out May 2024 and embark on a transformative journey toward building a stronger, more resilient medical practice. Foster a thriving workplace culture and unlock the full potential of your medical practice with this essential guide.

Sources Mentioned:
Marie Eslick, Director of Human Resources at Apex Dermatology and Skin Surgery Center
Apex Dermatology website
ADP applicant tracking and HR systems
Miles for Melanoma charity event

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

On this MGMA Week in Review episode, hosts Colleen Luckett and Daniel Williams discuss the latest results from the MGMA STAT poll on medical groups' value-based care strategies. They also explore strategies for supporting mental health in the workplace and highlight a new approach one health system took to medical debt collection that improved access to care.

Links:
- MGMA STAT Poll: Latest results on medical groups' value-based contracting plans and the challenges of transitioning payment models.
- Mental Health Awareness Month: Highlights from a Harvard Business Review article on strategies for organizations and individuals to support mental well-being at work. Tips for setting boundaries and taking breaks.
- Case Study: Why one New York health system stopped suing patients. Rochester Regional Health's shift to a more compassionate approach, focusing on helping patients access insurance, financial aid, and payment plans instead of aggressive collections, has had a profound positive impact. This new approach has not only improved access to care but also instilled hope and optimism in the healthcare community.

Other Sources Mentioned:
- Women in Healthcare Podcast with Doral Jacobsen
- Doral Jacobsen's negotiation ninja webinar
- MGMA payer contracting seminar on June 19

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected] or [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode of the MGMA Insights podcast, host Daniel Williams interviews Scott Becker, founder and CEO of Becker's Healthcare. Becker, who will be a mainstage speaker at the upcoming MGMA Operations Conference in Chicago, shares his journey from law school to healthcare media, discussing how he built his influential platforms and multidisciplinary approach to healthcare law and finance.

Becker discusses his unexpected path to law school and healthcare, detailing how he founded Becker's Healthcare by recognizing opportunities in digital media. He also discusses his passion for building successful teams and businesses, sharing insights on cultivating interests over time. The conversation also touches on his favorite Chicago sports memories, law school at Harvard with Barrack Obama, and strategies for managing multiple ventures effectively.

Main Takeaways:
- Identify niche opportunities and double down on what works
- Cultivate passions and interests over time
- Build strong teams to allow you to focus on work you enjoy

Resources:
- Becker's Healthcare
- Scott Becker on LinkedIn
- MGMA Operations Conference

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode, host Daniel Williams meets with Amy Lafko to explore her transformative journey from physical therapist to healthcare consultant. Listeners will learn about Amy's career progression, from her initial experiences in a trauma hospital to her pivotal roles in rehabilitation and urgent care settings and, ultimately, her shift into consulting. She shares key lessons on team building, the importance of mentorship, and her development of the people-first methodology that underpins her current consulting practice.

Key Takeaways:

• Transition from clinical physical therapy to leadership and consulting roles in healthcare
• Utilization of mentorship and continuing education to navigate career changes and leadership challenges
• Development of the people-first methodology to enhance employee satisfaction and patient care
• Strategic adaptation to hybrid and remote work environments in healthcare settings
• Emphasis on continuous learning and development, highlighted by participation in programs like the Goldman Sachs 10,000 Small Businesses initiative
• Advocacy for operational changes that prioritize team engagement and support within healthcare practices

Sources and Resources:

• Amy Lafko’s Professional Profile on MGMA
• People First: A Proven Method for an Exceptional Healthcare Practice (Book by Amy Lafko)
• Amy’s insights on emotional intelligence
• Amy on better communication

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Conferences
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

Join hosts Daniel Williams and Colleen Luckett in this comprehensive MGMA Week in Review episode as they explore pressing healthcare issues today. From the latest cybersecurity measures to groundbreaking research in Alzheimer's disease and innovative strides in nursing education, this episode covers a spectrum of topics critical to healthcare professionals. Gain valuable insights and tips to safeguard your practice, understand genetic influences on Alzheimer's, and learn about new methodologies shaping the future of nursing.

Sources and Resources Discussed:

• Medical Economics: Article by Sanjay Bhakta on cybersecurity defenses in the age of generative AI.
• Becker's Hospital Review: Article discussing new research on the genetic links to Alzheimer's disease.
• Fierce Healthcare: Article on the need for evolving nurse education by Amber Cools.
• Colorado Legislative Website: Information on new bills passed for investing in healthcare workforce education.
• MGMA Stat Poll: Results and analysis on how healthcare providers handle patient payment options.

MGMA Resources:

• MGMA Stat
• Ask an Advisor
• MGMA Membership
• MGMA Consulting

WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected].

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

In this episode, host Daniel Williams sits down with Julie Bouziotis to discuss her career journey from English literature student to healthcare administrator. Listeners will gain insights into Julie's path, from her unexpected start in orthopedics to taking on leadership roles in dermatology. She shares lessons learned along the way about developing skills, empowering teams, and lifelong learning.

Key Takeaways:
- Unexpected entry into healthcare administration from a humanities background
- Pursuit of additional credentials like MBA and fellowships for professional development 
- Views leadership as stewardship of the organization and its mission
- Focuses on optimizing teams and customer service through training and feedback
- Finds value in MGMA involvement, including communities, publishing and events
- Participates in the MGMA book club, discussing works that reinforce leadership best practices

Sources and Resources:
- Stony Brook Dermatology Associates
- Julie on LinkedIn
- Julie's published articles on MGMA.com
- Books discussed in the MGMA book club, including "Leaders Eat Last"

This episode is brought to you by Greenway Health. 

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. 

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  

To learn more about Greenway Health and Novare, visit greenwayhealth.com.