MGMA Podcasts

By MGMA

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interest... more

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FAQs about MGMA Podcasts:

How many episodes does MGMA Podcasts have?

The podcast currently has 843 episodes available.

MGMA Podcasts episodes:

October 04, 2023 Business Solutions: Best Practices to Address Call Volume Challenges and Workflow Automation
In this episode of MGMA's Business Solutions podcast, we speak with Jamie Mallinger, Vice President and General Manager at Klara. Jamie is here to share his thoughts and expertise on best practices to address call volume challenges and workflow automation.
Resources Discussed:
* Klara: https://www.klara.com/
* Webinar On-Demand: https://www.klara.com/webinar/what-patients-really-want-where-does-your-practice-stack-up
* Call volume challenges: https://www.klara.com/patient-communication
* Workflow automation: https://www.klara.com/workflow-automation
* Success stories: https://www.klara.com/success-stories
Additional Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
27min
October 02, 2023 Member Spotlight: Empower Clinicians and Embrace Change to Improve Retention and Satisfaction
In this episode of the MGMA Member Spotlight Podcast, we welcome Blake Hendrickson, MBA, FACMPE, PhD. Blake is an Assistant Professor at Austin Peay State University, where he serves as the Program Director of the MHA Program.

Blake shares his career journey in healthcare, from working in urgent care to consulting to becoming a professor. He discusses his research on nursing retention and patient satisfaction and offers insights on improving retention through empowering clinicians and embracing technology.

Resources Mentioned
Connect with Blake: LinkedIn
Blake at Austin Peay: Faculty Page
FACMPE Program: Learn More

Podcast Sponsors
PDS (Practice Data Solutions)
Unlock the full potential of your healthcare data with PDS analytics. Integrate benchmarks, KPIs, expense, productivity, scheduling, and patient satisfaction data to optimize reporting and make better decisions.
Learn more at pds-online.com

We Want to Hear From You
Have a topic suggestion or an expert you’d like us to interview? Email us at [email protected].
Interested in sharing opportunities and resources with MGMA members? Visit Marketing with MGMA to connect with our audience.

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
28min
September 27, 2023 Member Spotlight: A Career of Constant Reinvention-Thriving on Change in Healthcare Leadership
This episode features Pat Kroken, FRBMA, CRA and FACMPE, Director, Education and Corporate Communications, MSN Healthcare Solutions.
Throughout her career, Pat has emphasized the importance of constant learning and adapting to change in the rapidly evolving healthcare industry. Pat encourages future healthcare leaders to focus on strong communication skills and to study areas like change management.
Resources:
MGMA Fellowship: www.mgma.com/apply-for-fellowship
Book Suggestions:
The Terminal List by Jack Carr: https://www.amazon.com/Terminal-List-Thriller-1/dp/1982158115/ref=asc_df_1982158115/?tag=hyprod-20&linkCode=df0&hvadid=459730868611&hvpos=&hvnetw=g&hvrand=6166005385048651623&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028744&hvtargid=pla-922645782690&psc=1
Slaughterhouse Five by Kurt Vonnegut: https://www.amazon.com/Slaughterhouse-Five-Novel-Modern-Library-Novels/dp/0385333846/ref=sr_1_1?crid=1ZGO5RN1OY9TM&keywords=slaughterhouse+five+by+kurt+vonnegut&qid=1695767433&s=books&sprefix=sla%2Cstripbooks%2C158&sr=1-1
SPONSOR:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected].
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
19min
September 25, 2023Ask An Advisor: Best Practices for Addressing Staffing Shortages and Employee Turnover
In this episode of MGMA's Ask an Advisor Podcast, Senior Advisor Cristy Good discusses best practices for addressing staffing shortages and employee turnover.
MGMA Resources Mentioned
2023 MGMA DataDive Practice Operations Survey Report – View Report
MGMA Career Center – Explore Opportunities
Orientation and Onboarding Toolkit – Access Toolkit
Additional Resources
MGMA Community – Join the Discussion
MGMA Manager Collaboration: Helpful Interview Questions – Read More
Shaping a Culture: Implications for Leaders – Read Article
Be the Leader Nobody Wants to Leave – On Demand Webinar – Watch Here
Using Lean Methodology to Address Staffing Challenges – Learn More
Innovating with Non-Traditional Staffing – On Demand Webinar – Watch Here
Member Spotlight: Tips for Overcoming Staffing Uncertainty – Listen Here
Podcast Sponsor
PDS (Practice Data Solutions)
Optimize your healthcare data with PDS analytics. Integrate benchmarks, KPIs, expense, productivity, scheduling, and patient satisfaction data to improve reporting and decision-making.
Learn more at pds-online.com
We Want to Hear From You
Have a topic suggestion or an expert you'd like us to interview? Email us at [email protected].
Interested in sharing opportunities and resources with MGMA members? Visit Marketing with MGMA to learn how to connect with our audience.
This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
17min
September 20, 2023 Business Solutions: Driving Test Standardization That Meets Provider and Patient Expectations
In this episode of MGMA's Business Solutions podcast, we speak with Mary Hammel, MLS (ASCP), Laboratory Manager with UC Health. Mary is here to share her thoughts and expertise on "Driving Test Standardization That Meets Provider and Patient Expectations."
Mary is a member of the 2023/24 CLSI Expert Panel for point of care testing, was on the most recent ASCLS taskforce for revision of their Point of Care Position paper, and was the Program Chair for the 2023 Clinical Laboratory Collaborative Conference. Mary is also a member of the American Society for Clinical Laboratory Scientists and American Society of Clinical Pathologists.
Resources Discussed:
UC Health: https://www.uchealth.org/
Cepheid: https://info.cepheid.com/l/287772/2021-08-02/2jln25?utm_campaign=2023-NAM-US-PARENT-PPC-SEARCH-BRAND-PRCplus&utm_medium=cpc&LeadCampaignID=7011T000001YuEIQA0&utm_source=google&utm_term=cepheid&utm_content=search-ad-bm&gclid=Cj0KCQjwmICoBhDxARIsABXkXlL0hhF5aWaeYj5wAxAq4pQx0u4RszsytMtJ36g_APB5oRF9xjRGNUoaAr0VEALw_wcB
Our sponsor for this episode is the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
18min
September 18, 2023 Member Spotlight: A Road Warrior's Rules to Practice Success
We welcome Noah England to the MGMA Member Spotlight podcast. Noah is Chief Operating Officer at Piedmont Plastic Surgery and Dermatology. Noah has earned his MBA, his BSRT(T), and his ACMPE.
Noah shares his personal healthcare story, his journey as a healthcare leader, and how he is on the road four out of five days a week to meet face-to-face with leaders at Piedmont's various locations.
Resources:
PIEDMONT PLASTIC SURGERY & DERMATOLOGY: https://www.ppsd.com/
ACMPE: https://mgma.com/american-college-of-medical-practice-executives-acmpe?utm_source=digital&utm_medium=search&utm_campaign=cer-board-jul-2023-becomeboardcertifiedbrand&gad=1&gclid=CjwKCAjwgZCoBhBnEiwAz35RwkiRUhZWRf-dLhOHT9zdOGD06TlBXpFb3kwMc_sIVBKh8H7lP8ufNxoCE_oQAvD_BwE
SPONSORS:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/
MGMA Leaders Conference
We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Leaders Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected].
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
22min
September 15, 2023 Week in Review: Where Are We With Behavioral Health Care Integration?
In this episode of the MGMA Week in Review podcast, we feature content on behavioral health care integration.
Sources:
Behavioral Health Care: https://mgma.com/mgma-stat/behavioral-health-care-integration-continues-in-medical-groups-post-pandemic-world
MGMA Leaders Conference: mgma.com/conferences/leaders/overview
Resources:
MGMA Stat: mgma.com/stat
Ask an Advisor: www.mgma.com/ask-an-advisor
MGMA Membership: www.mgma.com/membership
MGMA Advocacy: www.mgma.com/advocacy
MGMA Consulting: www.mgma.com/consulting/overview
If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected].
Thank you again for taking the time to listen to the MGMA podcast network.

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
8min
September 13, 2023 Ask An Advisor: Best Practices for Sign-On and Retention Bonuses
In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about best practices for building out sign-on and retention bonuses at medical practices.
MGMA Resources discussed:
MGMA Stat on Bonuses: https://www.mgma.com/mgma-stats/after-a-year-of-pandemic-tumult-medical-practices-consider-bonuses-to-attract-top-talent
MGMA Stat on Nurse Recruitment: https://www.mgma.com/mgma-stats/nurse-recruitment-and-hiring-after-the-great-resignation-still-a-major-challenge
More Resources:
Labor Market: https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/employers-rely-on-incidental-bonuses-amid-tight-labor-market.aspx
SHRM: https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/incidental-bonuses-alternative-rewards.aspx
AAFP: https://www.aafp.org/pubs/fpm/issues/2022/0500/p5.html
Investopedia on Retention: https://www.investopedia.com/terms/r/retention-bonus.asp
Retention and Bonuses: https://www.workhuman.com/blog/retention-bonus-agreement/
HBR on Bonuses: https://hbr.org/2023/02/do-retention-bonuses-pay-off
SPONSOR:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at https://pds-online.com/
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected].
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
16min
September 11, 2023 Member Spotlight: A Cancer Survivor Shares Her Inspiring Healthcare Journey
We welcome Catie Wallace to the MGMA Member Spotlight podcast. Catie is Assistant Director of Clinical Operations, UT Southwestern Medical Center. Catie has earned her MBA, BSRT(T), and CMPE.
Catie shares her personal healthcare story of battling with cancer as a teen, her journey as a healthcare leader, and how she uses her experiences to mentor other healthcare professionals.
Resources:
UT Southwestern Medical Center: https://www.utsouthwestern.edu/
FACMPE: www.mgma.com/apply-for-fellowship
Our sponsor for this episode is the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
25min
September 08, 2023 Week in Review: Medical groups taking their time to adopt the right set of AI tools
In this episode of the MGMA Week in Review podcast, we feature content on the use of artificial intelligence in medical practices.
Sources:
Medical Practice AI: https://mgma.com/mgma-stat/medical-groups-taking-their-time-to-adopt-the-right-set-of-ai-tools
How A.I. chatbots are transforming the healthcare revenue cycle: https://www.mgma.com/articles/how-a-i-chatbots-are-transforming-the-healthcare-revenue-cycle
MGMA Leaders Conference: mgma.com/conferences/leaders/overview
Resources:
MGMA Stat: mgma.com/stat
Ask an Advisor: www.mgma.com/ask-an-advisor
MGMA Membership: www.mgma.com/membership
MGMA Advocacy: www.mgma.com/advocacy
MGMA Consulting: www.mgma.com/consulting/overview
If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected].
Thank you again for taking the time to listen to the MGMA podcast network.

This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
...more
9min

FAQs about MGMA Podcasts:

How many episodes does MGMA Podcasts have?

The podcast currently has 843 episodes available.

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