Our guest today is Jessica Ellis-Wilson, CMPE, principal consultant at Practical Management. Jess is an expert in breaking down the barriers of biases in the workplace and in developing successful programs in diversity, equity, and inclusion. One of Jess' goals is for all patients, regardless of their sexual orientation, to have access to competent, inclusive, non-discriminatory physical and mental healthcare.
Resources for this episode:
• Jessica Ellis-Wilson's website: www.pmalconsulting.com/
• Optum Online Training article: https://www.fiercehealthcare.com/payer/optum-launches-provider-education-program-caring-for-lgbtq-patients
• OutCare Health: https://www.outcarehealth.org/
• Optum /Outcare collaboration: https://www.optumhealtheducation.com/health-equity/lgbtq-101-2021#group-tabs-node-course-default4
• The Trevor Project: https://www.thetrevorproject.org/
• The Human Rights Campaign: https://www.hrc.org/
• Compassionomics (www.compassionomics.com/) by Stephen Trzeciak and Anthony Mazzarelli
• The Empathy Effect (empathetics.com/the-empathy-effect/) by Helen Riess
Sponsors:
Thanks to Onsite Women's Health and to MGMA events for sponsoring this week’s show.
Benefits Plus event — As the second-largest expense for most businesses, employee benefits costs impact the financial health of your organization. Gain a competitive advantage by joining MGMA BenefitsPlus for a forward-thinking webinar that addresses cost-containment strategies in employee benefits. The free webinar is Tuesday, June 28. Go to mgma.com/events to register today.
Onsite Women's Health — Onsite Women’s Health provides healthcare practices and providers with the ability to bring screening mammography in-house. Partnering with Onsite allows more women to keep up with their annual screening and gives anyone impacted by breast cancer a fighting chance. Learn more at www.onsitewomenshealth.com.
We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you'd like us to interview. Email us at [email protected].
The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee.
This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.