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Ben Chestnut, co-founder of Mailchimp joins Rob Walling on the stage at MicroConf US 2024 in Atlanta. They discuss Mailchimp's origin as a side project from a web consulting firm, its accidental yet pivotal adoption of the freemium model, and the company's growth to a $12 billion exit.
Ben shares insights on scaling the business, emphasizing the importance of operational excellence and fostering a creative culture. He also reflects on the challenges of serving small businesses versus enterprise clients and the decision not to develop a customer success team.
Links from the Pod:
Watch this video on YouTube
Join us in MicroConf Connect
Upcoming MicroConf Events
This Is How Apple Rolls
Intuit to Acquire Mailchimp
Subscribe to the MicroConf YouTube Channel
5
1010 ratings
Ben Chestnut, co-founder of Mailchimp joins Rob Walling on the stage at MicroConf US 2024 in Atlanta. They discuss Mailchimp's origin as a side project from a web consulting firm, its accidental yet pivotal adoption of the freemium model, and the company's growth to a $12 billion exit.
Ben shares insights on scaling the business, emphasizing the importance of operational excellence and fostering a creative culture. He also reflects on the challenges of serving small businesses versus enterprise clients and the decision not to develop a customer success team.
Links from the Pod:
Watch this video on YouTube
Join us in MicroConf Connect
Upcoming MicroConf Events
This Is How Apple Rolls
Intuit to Acquire Mailchimp
Subscribe to the MicroConf YouTube Channel
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