Moments Move Us

After many powerful conversations with inspiring healthcare leaders, we're wrapping up Season 2. To celebrate, we're revisiting key moments from our discussions and pausing to reflect on some of the wisdom our guests have shared.

This season finale episode is jam-packed with inspiring soundbites from our guests, and we encourage you to tune in to their full interviews if you haven't had the chance already. As you listen, you'll learn about everything from what it means to truly care for each other to how stories have the ability to be the greatest unifier of all.

As always, thanks for listening to Moments Move Us. We hope you have enjoyed it as much as we have. If you have any thoughts or feedback, we'd love to hear what your favorite moments were and what you'd like to hear in future seasons. Learn more on our podcast page at momentsmoveus.org. And if you haven't yet, be sure to follow on your favorite podcast app so you don't miss what's to come in Season 3.

When you imagine a leader, you might think of someone with authority, stoicism, and strength. These qualities have their place, but true leadership means forging connections with others, which is impossible without some level of vulnerability.

For years, Providence's System Chief Nursing Officer, Sylvain Trepanier, has been building a safe culture that invites diversity of thought and elevates every team member. Can you guess one of the cornerstones of his leadership style? Vulnerability.

In this episode, Sylvain reflects on how leading with vulnerability has helped him foster diversity of thought, remain present in tough times, and build relationships in healthcare.

More than most, those who work in the healthcare industry understand the importance of dedication to their jobs. But no matter how significant or life-changing your work is, your life outside of work is crucial as well. Not only this, but you must afford this essential work/life balance to your employees and coworkers.

Justin Precourt knows this better than anyone. As the Chief Nursing Officer at UMass Memorial Health, he tries to keep work and personal lives separate for all hospital employees who report to him. But when a particularly stressful Christmas led to him breaking this rule, he had a choice to make. He could have ignored his mistake in an attempt to preserve his pride, but instead, he decided to own up and use it as a learning opportunity for himself and others.

In this episode, hear Justin give his perspective on this incident, how it has helped him improve his role as a medical professional, and how his ideal of service affects every aspect of his career.

For Dwight W. McBee, Executive Vice President of Clinical Health Equity and Chief Experience Officer at Thomas Jefferson University Hospitals, his purpose has always been clear, even through challenging moments. His sister suffered from sickle cell anemia, and before she passed, Dwight stuck by her side. The experience was difficult, but it's what sparked his desire to help people reconnect with their "why."

Healthcare has always been a challenging field, but the past few years have been especially taxing. In a time when many feel discouraged, we need to reignite passion and sense of purpose, but it's only when leaders push their teams that it can come to life.

In this episode, Dwight shares a moment when a leader pushed him. He wasn't looking to be seen, but someone saw him anyway. He went from a night nurse in a cardiac unit to the Executive Vice President of Clinical Health Equity, and Chief Experience Officer at Thomas Jefferson University Hospitals, all because a mentor took the time to invest in and push him. Today, Dwight is responsible for implementing patient satisfaction goals, and now finding and retaining quality healthcare workers in an increasingly non-traditional workplace. Listen in to learn more about how you can do the same.

Great teams have great coaches who recognize the potential of each member. Linda McHugh was happy in her job, working as assistant to the CEO of Clevland Clinic, implementing their policy changes as the company grew.

When the CHRO of the company left, Linda was prepared to begin looking for another qualified individual to fill the position, but the CEO stopped her with one sentence: "I think you can do this job."

Today, Linda manages HR for Hackensack Meridian Health, bringing the same challenge to all employees. She sees healthcare as "the ultimate team sport," and she makes that team as strong and connected as possible.

Listen to learn more about how Linda's vision for people-first healthcare applies to staffing, technology, and improving patient experience.

Sometimes the person who has minimal patient contact ends up having the most impact on their experience. Tina Bennett is passionate about investing in her team no matter their role. As the Chief Experience Officer at Yale New Haven Health, she preaches the message, "Every person, every time." She believes in order to build a healthcare system that truly helps patients be well, you have to start with people. In this episode, Tina tells her story and shares how she helps both patients and her employees feel seen and valued.

Sometimes it takes becoming a patient yourself to see the gaps in your organization.

Stephanie Abbott is the Chief Experience Officer for Adventist Health. While the role isn't what she expected in the beginning, she's always felt drawn to healthcare. But things became very personal for her when she received a breast cancer diagnosis. Suddenly, she was in the patient's shoes.

While she could have allowed cancer to knock her down, Stephanie chose to find the silver lining to her pain. In this conversation, she shares how she's using her journey to improve the experience for patients to come.

Healthcare is a basic human right, but it is also an ever-growing industry. And just like any other industry, it needs innovative minds. That's where Betty Jo Rocchio, the Senior Vice President and Chief Nursing Officer at Mercy, comes in. She believes that innovation isn't about numbers, it's about connection.

Betty Jo says that by taking a closer look at the interests and needs of nurses, especially those on the frontline, she's able to provide them more flexibility and time to live their lives. Creating a better work environment for her teams makes them better equipped to handle the day-to-day challenges of providing healthcare. As you listen, you'll learn how to develop an individual approach to your workers so you can provide them with the work-life balance they really need.

A negative healthcare experience can leave lasting emotional harm. That's why Dr. Shannon Connor Phillips, Chief Patient Safety and Experience Officer at Intermountain Healthcare, wants to make the system work better for both patients and professionals.

The healthcare industry is built around care, but to truly thrive, it needs to be rooted in trust and connection. Shannon says that this starts with caring for the people who serve. By honoring forgiveness and cultivating trust, they are better able to safely care for others, massively reducing harm events. As you listen, you'll learn how being transparent and resourceful can give you the tools you need to leave a lasting impact on patients.

Welcome to Season 2 of Moment's Move Us. To kick us off, we are joined by one of Modern Healthcare's 100 Most Influential People for 2019, Annette Walker.

Annette is President of City of Hope, Orange County, and sees herself as a steward of the organization. She says her purpose is to build the business to make opportunities for others. In this episode, Annette shares her visionary strategy and discusses how leaders can create a legacy of positive impact. As you listen, you'll learn how to find the balance between vulnerability and strength and hear about the power of resilience.