Moments Move Us

Season 1 of Moments Move Us is coming to an end, but before we start looking towards what's coming next, we're pausing to appreciate all the unique voices who shared their perspectives and insights with us already. Listen as host Rebecca Coren Metter journeys back through the conversations from this season and reflects on their messages of compassion, empowerment, and encouragement. And remember, when you put people first, your actions can move others in unexpected ways. Stay tuned for season 2!

Key Takeaways

• Patient and employee experience start with you, lead with compassion and curiosity
• Burnout isn't a new concept but is hitting an all-time high. Take time for self-care
• Leaders are human, too. Admit your mistakes and give yourself grace

Kimberly Jarrelle, Chief Nursing Officer at Bon Secours Mercy Health, has made driving a culture of respect and compassion her north star. Because creating a psychologically safe environment is just as critical for the people you lead as the patients you serve.

In this episode, Kimberly shares how her approach carries over to her patients and how she's able to care for them, mind, body, and soul. As you listen, you'll learn how to put your biases aside and get back to caring for people, no matter what.

After contracting a rare disease, Sven Gierlinger, Chief Experience Officer at Northwell Health, went from perfectly healthy to completely paralyzed in the span of a week. Despite his background in hospitality, the experience, and the subsequent recovery process, sent Sven on a path to a career in healthcare.

In this episode, Sven shares how, he's taking learnings from the hotel industry to bring humanity to healthcare. As you listen, you'll gain a deep understanding of the patient and employee experience and learn about the benefits of creating environments where human connections can thrive.

Jim Dunn was once told HR work really wasn't all that hard and was promised jumping into a Head of Personnel role with zero experience would be a breeze. Of course, that wasn't the case. Jim now says dealing with people on a daily basis is, in fact, the hardest thing he's ever done, but thankfully he excels at it.

Jim is now Executive VP and Chief People and Culture Officer at Atrium Health. In this episode, you'll learn what it means to be open to not-so-obvious opportunities and hear why authenticity is the key to making your strategies work.

People in the C-suite can seem completely inaccessible to lower-level employees. That's why real leaders are intentional about shortening the distance between themselves and their teams.

Denzil Ross, CEO at Northwest Healthcare Tucson, has been an executive at a number of different facilities. His experience has taught him the importance of leadership visibility and building relationships throughout the organization.

In this episode, Denzil shares a deeply personal story around what it means to have a heart for listening. His perspective will help you gain a deeper understanding of how to create a culture of caring and how to build trust through open lines of communication.

"When I have an employee leave me to go onto a bigger, better thing, then I feel like I did my job. We want them to grow."

Michelle Sanchez-Bickley, Former Chief Human Resources Officer at Renown Health, is passionate about lifting people up, either within the organization or elsewhere. Of course, ideally, it would be within and that's why she champions a number of initiatives that give people the tools they need to move forward in their careers.

In this episode, Michelle shares stories about how opening the door of possibility can inspire others to try something they never thought possible. For instance, how a warehouse worker made his way to being a pharmacist technician. As you listen, you'll learn how a simple conversation can motivate your team members to reach their full potential.

Quanna N. Batiste is the Chief Nursing Officer at UCLA Health and is a relentless advocate. Quanna's journey into nurse leadership began when her peers approached her and asked her to take on a management role, knowing she would fight for their needs.

In this episode, Quanna describes how she finds ways to escalate conversations so they go from just discussing a problem to actually finding a solution. As you listen, you'll be inspired to be brave and speak out, and you'll learn how to rally others around achieving and implementing change.

Fill your cup so you can pour into others. It's a cliche for a reason, and it couldn't be more true for the healthcare industry.

Dr. Anita Girard, Chief Nursing Officer for Cedars-Sinai Medical Center, says self-care doesn't have to be difficult to be transformative.

In this episode, Anita shares micro-practices you can use daily to care for yourself, your team, and your patients. As you listen, you'll learn how to stock your "leadership tool belt" with the actionable strategies your team needs to thrive during times of crisis.

"It really does change an interaction when you can be present with someone. It does make the moments matter."

For years the healthcare industry has been dollars-focused and business-minded. Cassandra Crowe-Jackson, Chief Experience Officer at Sharp HealthCare, says the silver lining of the pandemic is the shift in perspective and taking a people-first approach in patient and employee experience.

In this episode, Cassandra shares her strategies for making people feel seen and how it allows her to lift up others. Listen to learn ways to make your team members feel valued and create something powerful, together.

As COVID continues to rage, there's a second, more subtle pandemic eating away at the healthcare industry - burnout. Dr. Swati Mehta, the Director of Quality and Performance and Patient Experience at Vituity, says it's up to medical leaders to give their teams the tools they need to overcome the challenges they face. For Dr. Mehta, it starts with being curious to find out what support your people need and ends with celebrating their hard work. In this episode, Dr. Mehta breaks down the ways she lifts up her team and shares why "walking the walk" is so crucial to an organization's success. Along the way you'll also learn some mindful activities for resetting yourself after your last patient and recharging your batteries for the next one.