In this episode of Lykken on Lending, David Lykken welcomes Pam Faulkner, Director of Professional Services at nCino, back for a deep dive into the challenges and opportunities of change management in the mortgage industry. With over 40 years of experience, Pam shares her insights from their recent presentation at nCino's Executive Forum, where they discussed the accelerating impact of AI, automation, and how technology can enhance efficiency. They explore how companies can adapt to the evolving market, overcome resistance to change, and use tools like AI and OCR to stay competitive. Pam’s unique perspective offers valuable lessons for mortgage professionals on navigating organizational change and embracing innovation.