Most MSPs send marketing emails that never get opened or replied to because they sound too technical and not human enough. In this video, I break down how to write MSP marketing emails that actually make people want to buy from you. You’ll learn the simple structure I use to write emails that grab attention, create curiosity, and get replies from real decision-makers. I’ll show you real examples, explain what makes a great subject line, and share how to craft messages that sound natural while positioning your MSP as the obvious choice. Whether you’re new to marketing or trying to fix your cold email campaigns, this video gives you everything you need to write emails that work.

Most MSPs know they should be marketing, but they never actually do it. They get caught up in client work, tickets, and day-to-day chaos, while their competitors are building brands, generating leads, and dominating online. In this video, Harrison Baron breaks down the real reasons MSPs suck at marketing and what to do about it. From copying the same boring websites, to skipping video, to never making time for consistent outreach, you’ll finally understand why your marketing never seems to work and how to fix it. Whether you’re a one-person MSP or a growing team, this is your wake-up call to start taking marketing seriously before your competitors leave you behind.

Are you delivering what your clients really expect from their MSP? In this video, Harrison Baron breaks down exactly what customers want from managed service providers in 2025, and why most MSPs get it wrong. From reliability and communication to proactive support, transparency, and strategic guidance, you’ll learn how to turn satisfied clients into lifelong partners. Whether you’re running a small IT shop or scaling your MSP, this video gives you a clear roadmap for meeting and exceeding customer expectations. Watch until the end to learn how to stand out from competitors, prevent churn, and become the MSP your clients can’t live without.

I grabbed a quick sit down at ScaleCon 25 in New Orleans with Scott Riley, founder of Inside Agent. We talk about real world Microsoft 365 security for MSP clients, why baseline security should be part of onboarding, and how business email compromise wrecks small companies. Scott shares how his team turned years of assessments into a portal that gives MSPs a full 365 report in about five minutes, plus guided fixes and training. We also get into community, fair SaaS pricing, and what makes ScaleCon different.

Selling MSP services is one of the toughest challenges in the IT industry. You’re competing with dozens of providers who all sound the same, “24/7 monitoring,” “proactive support,” “cybersecurity solutions.” But the real reason it’s so hard to sell isn’t just competition… it’s psychology.

In this video, Harrison Baron breaks down why selling MSP services feels impossible, why prospects don’t understand your value, and how to flip the script to start closing more deals.

You’ll learn:

Why most MSPs sound identical

How to sell outcomes, not features

The role of trust and timing in every deal

How to stand out in a crowded MSP market

Real-world advice to simplify your MSP sales process

Whether you’re a one-person MSP or running a full sales team, this video will help you rethink your sales approach and finally connect with the clients who need you most.

Choosing a name for your MSP can make or break your brand. In this video, Harrison Baron breaks down exactly how to name your MSP company, without sounding generic or forgettable. You’ll learn a simple framework for creating a memorable, trustworthy name that helps you stand out from the thousands of “Tech Solutions” and “IT Services” companies out there.

Most MSPs lose the deal in the first 15 minutes of a discovery call, and they don’t even realize it. In this video, I walk you through the exact discovery call process that wins clients every single time. You’ll learn how to build rapport the right way, set the agenda so you’re in control, uncover pain points, identify client goals, and confirm if they’re truly the right fit. I’ll share the exact questions you should ask, how to use silence to your advantage, and why booking a meeting from a meeting is the secret to closing more deals. Whether you’re new to MSP sales or you’ve been at it for years, this framework will help you stop winging discovery calls and start winning clients with confidence.

In this eye-opening video, discover the #1 mistake most Managed Service Providers (MSPs) make in their packaging strategy: focusing on "we do IT" services like tech support and cybersecurity without tying them to real business outcomes. We'll break down why this generic approach leads to lost clients, price wars, and commoditized offerings, making your MSP blend into the crowd. Then, learn the powerful fix – shifting to outcome-based packaging that highlights results like boosted productivity, reduced risks, and scalable growth. Packed with real-world examples, step-by-step tips, and actionable advice, this guide will help you repackage your services to attract premium clients, increase recurring revenue, and stand out in a competitive market. Whether you're a solo MSP or scaling a team, implement these strategies today to transform your business and charge what you're truly worth!

Tired of cold calling and getting nowhere? In this video, I’ll show you exactly how MSPs can attract high-quality clients without ever picking up the phone for a cold call. You’ll learn practical, real-world marketing strategies that help you build trust, create visibility, and bring leads to you instead of chasing them. We’ll cover everything from content marketing and partnerships to referrals, automation, and smart outreach that doesn’t feel salesy. Whether you’re a solo MSP or running a growing team, this video will give you clear steps to get consistent leads the modern way. Watch until the end to learn how to set up a simple client attraction system that runs 24/7.

Ever wonder how Managed Service Providers (MSPs) really make money? In this video, I break down the business model behind MSPs and explain exactly where their revenue comes from. From monthly recurring revenue and service bundles to project work, hardware sales, cloud services, and cybersecurity add-ons, I’ll show you how MSPs create predictable income while adding massive value to their clients. Whether you’re running an MSP, thinking about starting one, or just curious about how IT companies actually profit, this video will give you a clear, simple explanation. Stick around to the end where I share the secret levers MSPs use to grow their margins and scale past the $1M mark.